Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
132 reviews
River Chic DesignsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
River Chic Designs is listed under Home Goods Stores.
River Chic Designs (riverchicdesigns.com) has 132 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 30 reviews with 1 star · Clear filters
Just like all the other reviews I have emailed and emailed and left messages at the number posted. Absolutely NO response I returned a glass pitcher weeks ago for refund and NO refund or response I am going to find BBB there This place should be shut down I am going to report them to Facebook Ads as Fraud Horrible business and customer service
By GMain
I've sent NUMEROUS EMAILS and tried to contact them on Facebook NOTHING NOTHING ,,, CUSTOMER SERVICE IS AWFUL
By Maureen S.
Response from River Chic Designs· Nov 6, 2025
We’re sorry to see your 1-star review but wanted to clarify the details. We received your email on December 18th at 5:35 p.m., which was four business days after your order was placed. We responded five minutes later — even though it was after business hours — explaining that your order was still within our posted 8–10 business day shipping timeframe. You emailed again on December 19th, asking why your order hadn’t been fulfilled, and we replied once more to confirm that your order was at five business days and would ship within our posted shipping policy. We also explained that each candle is hand-poured and requires time to cure before shipping, and that during the week before Christmas, we had notices on our website stating that not all orders would arrive by Christmas. At 11:21 p.m., you emailed again (after hours) requesting to cancel your order. We responded as soon as our office reopened on December 20th, confirming that your order had been cancelled and refunded. We’re sorry you placed your order so close to Christmas and that it couldn’t arrive in time, but we did communicate promptly and clearly throughout the process. Your order was handled exactly according to our posted policies, and we responded to every message you sent.
They absolutely will not respond to phone calls, emails, facebook messages, or web forms! Impossible to do any returns because they say to contact them to return within in 30 days but never respond. So unprofessional and now I’m stuck with a duplicate item that I never meant to order. Do not order from this company! Scam!
By Kimberly A.
I ordered a set of 3 red lanterns, and I love them. Unfortunately, the glass panes for the large lantern were not secured in their box, and they were broken into a million pieces. I have sent 2 email messages and left 4 telephone messages about getting the glass replaced, and I have not received a response from any of it! Ridiculous lack of customer service! I will not ever order from them again!
By Diane G.
Worst customer service ever Do not buy from them
By Nanyang
Placed order. Received an email with confirmation. However, never received a shipping confirmation. Emailed River Chic and requested a refund. They refunded my account thankfully, but NEVER heard from them at all. Maybe if you live close, just go to their store and check them out. They don't have their online store running it seems. Update: My order #92243 was made on 8/30/23. I emailed and not response. If you didn't have my order you should have responded to my email with that said, then we wouldn't be here.
By ShIckz
Response from River Chic Designs· Oct 29, 2025
We’ve reviewed our records and do not have any orders or emails under this name. Because of that, we believe this review may have been posted in error or is not from one of our customers. We take all feedback seriously and always work hard to resolve any genuine issues, but in this case, there’s no record of an order, shipment, or communication associated with this name. If you believe this is a mistake, please reach out to us directly with your order number or email confirmation, and we’ll be happy to assist.
