risegardens.comReviews of risegardens.com

Response from risegardens.com· May 2, 2023

I'm sorry you haven't received the help you need. We do respond to every request, though we admittedly fell behind after the holidays. We have added staff and worked extra hours and our response times are very quick right now. I will open a ticket in support and you should hear back from us soon. The video you're referencing is quite old. We used to provide them with gardens but they require re-calibration often and we're causing more problems than they solved. So we built an algorithm to manage pH. You can also get pH test strips very inexpensively. I will check on the QR code issue. I was not aware there was a problem there. Thank you for the compliments on the product and we wish you luck in your growing journey.

Response from risegardens.com· May 2, 2022

Geoff - Sorry that you're having to clean so often. You should not have to do that. We have some suggestions. Sometimes algae growth can be mistaken for mold in your garden, and while icky looking, is mostly harmless to your plants. However, if left to grow for months, the algae can breakdown and mold itself. The best way to avoid this cycle is to make sure you are using hole covers on your trays (to stop light getting into your water) and to be sure that your plant pods are covered from light with our tinfoil and stickers. Some substitute pods are meant to be kept moist and don't have foil covers - both of which encourage algae growth. In the case of bacteria or mold growth, double check you are only using Rise products as other fertilizers can impact the chemical balance by reacting to the pods and can lead to mold. If you are using Rise products, you may need to lower the temperature of your water. This can be done by adding ice to your garden every week, adding a fan to your Garden, or keeping your Garden out of direct sunlight. Any water temp above 75ºF may increase your chances of root diseases that can lead to issues. Please feel free to reach out to support - they can help diagnose and resolve any issues you may have. https://support.risegardens.com/hc/en-us

Response from risegardens.com· Apr 30, 2022

Erik - Thank you for your persistence. It's rare that our main control board fails as it's tested multiple times before shipment. Likely the shipper was rough and knocked something loose. The power supplies are also very reliable. We upgraded them last year, so hopefully you won't have this problem again. We advise not "hot plugging" in your lights. Plug in lights before plugging the power supply into the wall. Regarding the seeds, we agree and have since changed that policy. Now that everything is running smoothly, we're confident you'll have great growing experience. Our system is (by far) the most sophisticated on the market and we really care that you are successful at growing. Best of luck!

Response from risegardens.com· Sep 2, 2021

Justin - According to our system your order was delivered yesterday, but we have not seen a record of an incorrect fulfillment. Can you reach out to support so they can correct any issues? https://support.risegardens.com/hc/en-us

Response from risegardens.com· Sep 2, 2021

Tony, You're correct that arugula is a leafy plant, as is mustard, so you get less per plant for a salad. We're gardeners ourselves, so we pay attention to the cost per plant. If you order in bulk, you can get seeds for $1.50 per plant https://risegardens.com/collections/24-pack-seed-pods-quantity. We offer most of our greens in 12 or 24 packs for that reason. Also, you can add more bulk per plant by mixing arugula with a butter crunch or alfresco mix. The electricity cost for a full garden is less than $5 per month (LED's are very efficient these days) and the pumps and other electronics in the garden run on low power. While the salads you'll be eating are not as cheap as growing outdoors, you can grow them year around, you get 100% of the nutrients and there are no herbicides or pesticides involved. And they're far cheaper than similar quality from a grocery store.