RideNow PowersportsReviews of ridenow.com

Service Dept. is a joke. They had my Viking for a month when they told me it would be a week. They wouldn't call me back for updates and finally went to the service manager- that's when I realized he was part of the issue. He wouldn't call back either. Do yourself a favor and go somewhere else.

Could not be more disappointed with RideNow. Last weekend they run an auction I was the highest bidder on a bike when the time clock hit zero. I then get an email from Steve Sharkey stating that someone bid $1000 more than me at the last second. This made zero sense as the auction goes up in $100 increments and my high number was not even close to what he claims the bike sold for. He stated if the buyer fell through I would get what’s called a second chance offer. Yesterday I see they posted the bike up for sale again. I reached out to Steve and expressed I would like to purchase the bike as per their terms and conditions for a second chance buyer. He suddenly claims the bike did not sell because it did not meet the reserve. However there was no reserve on the bike or any bike that went through the auction. It clearly states “NO MINIMUMS” on the ad RideNow was running to promote the auction. It obvious that RideNow are not sticking to their term & conditions of sale. They are misleading and lying to their customers. If you are a customer of RideNow or thinking about buying from RideNow I would advise you to buy from another company. A reputable company that does right by their customers.

It's taken me a while even to consider writing this because I didn't want to think about it anymore. I've had sleepless nights in regret. The sales team and management at this place are thieves. I bought a new motorcycle that I had my eyes on and ended up paying 14k when the tag was 9k. The sales guy I had to deal with, a manager, told me he could got me six free services for my new purchase so that I wouldn't have to worry about paying to get it serviced anytime soon. It had me distracted and excited looking at my new bike. He didn't tell me that he took my 3k cash upfront downpayment and put that toward the "free services" and still had me sign, unknowingly, a contract that said I owe the whole 14k. I thought I was at less than 9k to go with the 3k downpayment. The worst part was that the bike was also not brand new, someone else was previously screwed, and they had to bring it back cause THEY couldn't pay for it, but they decided to sell it to me "brand new." It had 700+ miles on it. The lower-ranked sales guy said, "hey. if you think about it, you don't have to break it in!". The issue, I paid for all of the added fees they upsell you on with a brand-new bike. It wasn't new. I made a huge mistake letting them get away with this. I was so excited to get my first bike with my hard-earned money, and I had zero experience dealing with people like this. Huge mistake. I've learned a lot since this day, my first day buying a "new bike," and I've even been told to get a lawyer and fight this. Buyer, beware, these guys are thieves, and they smile while they take advantage of you and your hard-earned money. Stay away. Other places have told me that they would never do this and have heard horror stories from this place. I wrote this to prevent this issue from happening to another person. I hope you read this and reconsider doing business at this place or, at LEAST, take someone who knows and has experience buying new cars or bikes. They will probably drag you out by one arm and not let you buy from them.

Took my Seadoos in for service one wasn’t running. I was told it was just a fouled spark plug and they got it running. My gut said “well what fouled the spark plug?” They didn’t listen to me said I could pick them up. Took them out within half an hour I’m stuck on the water and need a tow in. I was told I must have sucked something up and it destroyed the wear ring according them completely different problem. So they fix that, I pick them up put them in the water. Dead battery. Also the tail light on my trailer smashed I didn’t notice when I picked them up now can’t prove they did it. (They did)I should also note at the beginning my other ski needed a battery I told them they are the same age replace both of them, they didn’t. When I talked to them they said let me see what I can do maybe we can pay for a battery or something and send me picture of the tail light. That was last I heard from them I texted back called left a message. By now I’ve replaced battery myself and the tail light and I’ll never go back to RideNow again. This also isn’t the first time I’ve had an issue I went round and round with them on a motorcycle a few years ago. I figured though I was just unlucky. Nope they just suck mechanics are not very good communication is horrible overall service is pretty bad and the managers take no accountability. I’m done.

Ryan and lance were very unprofessional. Even talked to Aaron the GM of the store. It's sad that it had to get to that point , my business will always go somewhere else for my spider needs. PLACE IS JOKE AND NEEDS ALOT OF WORK.

Went in with cash to buy a 2022 BMW 310 MSRP - $4,999 Sticker Price - $5,651 Plus - $750 shipping fee $450 assembly fee Extra fees $1148 Total OTD- $7,990 Asked about the used one in the lobby (983 miles) and OTD price was $7,650. Kept trying to get me to look at more expensive bikes and put down this bike like it wasn’t worth the purchase, 5 minutes after that conversation he said that this bike is in high demand right now. Overall worst sales experience I’ve ever had and ridiculous fees that claimed everyone has these fees now.

Saw an ad on cycletrader website for an 09 harley fatbob cvo at Ridenow Powersports in Kansas City. Drove 75 miles to look at the bike. I was told that it was " technically not for sale until it was serviced ". I asked why it was advertised for sale if it wasn't " technically for sale ". They were asking $10,995 for the bike. They wrote a proposal for me if I financed through them. They wanted $4000.00 down and over $400.00 a month for 72 months. That bike would have cost over $35,000.00 when paid off. Told them I would finance through my bank so they wrote another.proposal for around $13,500 + $1500 for a 2 year warrantee. My bank said they would finance and was ready to draw up the paperwork as soon as the service was taken care of. I offered them $1,000.00 down payment on the bike but they wouldn't accept it because it wad " technically for sale until service was complete ". Been waiting 3 weeks. A little over a week I received a call from one if their staff asking if I was still interested in the bike. I told them yes, I was very interested and was waiting for the service to be completed. I contacted them several times in the 3 week period to check the status of the bike. Texted them on Monday 8-1-22 asked for some assurance that I would be able to purchase the bike. Wednesday, 8-3-22 they sold the bike to someone else. Thus was after I was given a proposal on 7-13-22. In my opinion, if I would have financed the bike through them, at their high rates, I would have more than likely gotten the bike. In my opinion, they were looking for for someone who would agree to their financing. It's also my opinion that they should not advertise a vehicle for sale if it's not "technically for sale ". I will never do business with these people again and will let anyone who asks to beware of doing business with them. Worst experience I ever had with a dealership.

The worst experience of my life!!!!!. I purchased a machine, my first machine. The sales people made it seem like a real good deal. While purchasing I was asked if I wanted GAP, well of course I wanted to stay protected so I got it as suggested. I was also sold a warranty for battery and normal warranty. I walked out financing for over $11,000 over sticker price but was made to believe I got a great deal. Unfortunately I totaled the machine, thinking I was converted as I did all the paperwork for GAP and insurance I find out that ride now sold me a GAP insurance that wouldn't even work since they sold me a machine that was 125% over MSRP. Knowing this they still sold me the GAP that they knew world never work for this deal. They also wouldn't refund my battery coverage even though it was NEVER used. I still owe thousands on a machine that I don't have and no one at ride now can fix their wrong doing. They do to customers and don't care. I will never go there again and will make sure to let all my friends and family that are purchasing to never go there as well. RIDE NOW is one of the worst businesses I've ever dealt with.