Rich & Clear Skincare®Reviews of richandclear.com

If I could write a review without any stars I would do so. I placed an order on September 30, 2023. I received the tracking number on October 14,2023 but never got the order and even right now the tracking number still shows it arrive at the post office in Hollywood, Florida. I live in Georgia, 2 hours away from Atlanta. I called and spoke with someone who was supposed to call me back but didn’t, and I’ve sent multiple emails with no response. Keep your money.

I wouldn’t even give them a star. I place my order the beginning of March 2024 and have sent plenty emails and even called the spa. With no response or even I’ll try to see what’s the hold up. At this point I have given up on receiving my order but something told me to sent a message today. So I did and thats when they sent me an email stating my order had shipped. Here it is June 18 2024 with no apology or even a discount for the inconvenience. Like I don’t even want the order I want my damn money back. WHATEVER YOU DO… DO NOT ORDER FROM THEM!!

Unless you want to wait months for a product from a seller that takes your money immediately, do not purchase. I ordered a product at the end of April. It is now mid June and still nothing. I've reached out via email and through their IG profile, but received no response. Their marketing strategies are great, however they truly miss the mark when it comes to anything else as far as business operations. I wish I searched for reviews prior to ordering. $30+ down the drain. Don't do it....don't put money in their pockets.

I had the same problem. I ordered on Feb 29 and contacted the seller 3 times with no reply. I contacted my bank about my refund and out of the blue, I received a tracking number for my product in April.

Don’t do it! They’ll take your money, no process the product and not communicate when you try to contact them either. They just take the money. I wish I had been smart enough to read reviews first.

I regret not searching for reviews before ordering! I also been waiting for my order sinds the 3th of jan. After a while and no email or anything about my order i emailed them. This was after 4 weeks. Got a email back from costumer service after that i also received my tracking info. Sinds 13th of february i still have not got my order. Tried to contact them trough email and social media but no response.. Bad costumer service for sure!! I hope we all get our order because this is not okay!

I placed my order on February 27, 2024 and as I write on March 27, 2024, there has been no confirmation of the shipment of my products. As I read these other reviews, I deeply regret placing my order. I have sent an email to cancel my order and to request a refund. If I do not get a response promptly, I will be lodging a complaint with Broward County and I suggest that others do the same and write a Google review to save others from this debacle. I cannot articulate the disappointment I feel right now.

This company makes great products but the lack of customer service is not ok. They never reply to your messages. A label is created but it takes months to get your products. I don't know what's hard about them updating their policy online and being transparent with their customers. Honesty goes a long way.