Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
195 reviews
Rich & Clear Skincare®Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rich & Clear is more than skincare — it’s a lifestyle rooted in clarity, confidence, and care.Our global brand is trusted by hundreds of thousands for one reason: we deliver real results. From dark spots to breakouts, our all-natural, dermatologist-approved formulas are designed for every skin type, shade, and story.At the heart of Rich & Clear is a core collection of powerhouse products that fit seamlessly into your daily routine — simple, effective, and made to glow with you.Skincare that works. A brand that cares.Join the movement and experience why so many are making the switch to Rich & Clear.
Rich & Clear Skincare® (richandclear.com) has 195 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 115 reviews with 1 star · Clear filters
Don’t order!! This is a terrible company. It’s been over a year that i ordered products from this company. I still haven’t received anything. Their customer service is basically non existent. They ignore emails, calls, dms and they even go to the extent of deleting comments under their posts.
By H. M.
Took money but never sent products. The phone number and email for customer service are not active. It states label was created on 8/14, but that's it. I ordered items on 7/29.
By Tamera W.
Every time I placed an order with them, it's always a headache to get my order. Can't never reach by phone or email. Sometimes, it takes months. Delivery system is the worst, would not recommended. I placed an order since June for the Juneteenth sale they were having. A month later I got a delivery for some of the items, till today still haven't received the rest of my items. I sent emails after emails about the missing items ,no answer. I had stopped buying from them for a while because its always a stressful journey with their delivery system but their products really goes well with my skin. I was like maybe they got better, so I decided to placed an order for the Juneteenth sale. Worst than before. We're in August still missing half of my order. Never again 😒
By kat
I ordered one item on July 20 It is now August 9 and I still have not received it. The tracking system shows it has not shipped yet.I sent them an email and got nothing back. I even called and left a voice-message. The tracking system seems bogus. I will never buy from this company again. I should’ve read the reviews first
By Florence
Don’t order from them it is fraud my number got blocked and email. Order is paid for never received my product either and it’s been a month in a half. Fake tracking number or whatever never updates please never order from them.
By Imari S.
I ordered three turmeric and Kojic, hyperpigmentation soap $27, one set of exfoliating gloves $9 and a exfoliating soap bag $9. These items totaled with shipping $9.50 included $45.50. When my package arrived, it was extremely light to have purchased all of the items that I listed. I opened my package to find only one bar of the soap, one glove (not a pair) and the exfoliating bag. I immediately contacted the company via email in reference to the items that were missing. I never received a response from them at all. I tried calling the number that was provided as well, but there was no answer. I had to result in reporting this company to the Better Business Bureau because all I wanted was the items that I paid for. I work hard for my money and I refuse to be taken advantage of. This company has scammed so many people out of money and this is sad. Someone should start a class action suit against them. I would definitely hop on the bandwagon in order to take this company down because good news travels fast but bad news travels faster. This company is not reliable, so be sure to read reviews before purchasing.
By Kissthechef
Never received items so I’m leaving a bad review 3 weeks ago is crazy, and they are located in the US I hope you have a better luck then I did.
By Shavonda R.
I’m reaching out to Attorney General & Better Business Bureau, read the reviews, not 1, 2, 3, 10… but 50+ reviews on WHERE IS MY PRODUCT! FRADULENT TRACKING NUMBERS! PEOPLE NEVER RECEIVED THEIR PRODUCTS! I’m one of them they think they fooled, they in trouble, I won’t stop till they are shut down, I’m filing my claim with Better Business Bureau because they actually have investigators, that will investigate. They will do the work. DO NOT PURCHASE FROM THIS COMPANY, ITS NOT A REAL COMPANY, they will take your money & you will receive a fraudulent tracking number, no product! Let’s all who have been affected by this company, call BBB and Attorney General in the state the business is located, save everything you sent to them asking about your order. The Attorney General will get them. Also DO YOUR RESEARCH, READ REVIEWS! All their before & afters are stolen pictures off other accounts and reviews (the 5 star reviews) are from the company themselves, their friends & family members. The ads on social media, look through them, they are reposting old stuff from years ago.
By Aisha
