Don't recommend
From initial contact through a delayed closing, my entire experience was terrible. I see true value in the product they're offering which is why I recommended it to my clients, but the lack of communication from my "account manager" was astounding. MANY ignored calls throughout the entire transaction, from trying to setup my account and a new client with zero help or guidance, to no response to multiple calls and emails when the "guaranteed on time closing" was delayed by the attorney they forced us to use, the whole thing left a bad taste in my mouth. After blatantly misrepresenting via email that they guaranteed an on time closing by using their attorney, there was no offer of compensation to the buyer or seller for lost time, movers, or additional holding costs. As a full service Realtor for many years, I understand that closings get delayed, but with multiple closings and movers to deal with on the buyer's side, and insurance lapse and added holding costs on the seller's side, a little notice of delay from the attorney would have gone a long way. The fact that Ribbon didn't have any clue any of this was going on and didn't seem to understand TRID was also quite concerning. It will be very difficult for me to recommend their services in the future, despite the value it could potentially offer my clients.
By Eric M.