This office has really failed over the…
This office has really failed over the past few years- too many transitions, too much staff not being on the same page with the rest of the staff- and the patient is the one that falls though the cracks. A doctor's office should exist to help people, not cater to insurance companies, and Restoration Healthcare has really gotten this backwards. The quality of care is not cohesive, much of the staff is quite rude, and this is obviously NOT a patient centered practice. Everything feels rushed, and you really need to manage the staff in order to get what you have been promised by them in appointments. Most sick people don't have the time or the energy or the patience to be able to do this. And they certainly don't have the time to show up for a scheduled appointment and be turned away because the office failed to communicate changes to a patient. There is no patient or helpful person available to help the elderly navigate the complexities of dealing with insurance, new supplements, plans of care which are not accurate or up-to-date...it feels very disrespectful and not at all caring. The doctors and the staff do not respect their patient's time-and that is a key way to know when practice truly has their priorities inverted. If you are lucky enough to meet with Dr. Raleigh, she is the exception to this. She is a truly exceptional doctor and will try her best to help you, though the rest of the staff is very poor on following through on her orders and follow-up- so many crossed-signals and so much confusion. This practice on the whole would do well to pull back and completely re-think how they want to provide care to people-how they wish to be perceived by their patients, current and future- because right now they are operating at a very low level of trust, professionalism and cohesiveness.
By Sarah