Reviv SerumsReviews of revivserums.com

Don't order!! I placed my order a month ago and have not received anything. Customer service keeps putting me off. I don't expect a parcel from the US to arrive in Europe after 2 days (if it's not Express), but a month until it even "crosses borders" is definitely too much. Something is off here. >> REPLY TO YOUR ANSWER - This means of transportation is exactly what you promote on your website: "We now use Passport® for our international orders. For our most popular major destinations, it's a simple $10 USD flat-rate, regardless of order size / value. For others, live rates appear at checkout. We only charge what the carrier charges. Our $10 USD flat-rate shipping destinations: Canada, all EU member countries**, UK, Australia, New Zealand, and Singapore...." As a customer you are made to believe that this is a good way to ship. And: the delay does not have anything to do with German customs, but with transport from the States. I wrote to you on the 16th of June (Placed the order on the 26th of May), it was still in Jersey/US then, and a few days later: still in Jersey/US. You state at first, that usually international delivery takes from 7-10 days. Then: our shipping provider asks that you allow at least 21 working days for DELIVERY". It is workday 23 now and the parcel is not in Europe - it says (on your website): Crossing the border Jun 23 12:00 LOS ANGELES, CA, US I have never experienced shipping like this from the States, if ordered via the Economic rate, rather than the Express rate.

Don’t order through this company unless you want to never get your product. I placed an order on February 25th. It’s now April 7th and I’m still waiting. Their customer service keeps telling me to “be patient”. I’m in Mexico, just 1000 miles from Los Angeles, where it shipped from. For some reason no one can explain to me, my package spent the first month of its shipping journey heading to the UK to sit there for a few weeks. Why, you may ask? Apparently logistics. 🤷🏻‍♀️ Now it’s apparently made its way back the 5,000 miles from Europe to N. America, and yet, I still don’t have it. This lash serum has traveled over 10,000 miles to get to its final destination, which was 1,000 miles away from where it started. 🤦🏻‍♀️ I have requested a refund numerous times and all im told is “nah”. I could’ve walked it here faster. There is no excuse for this level of poor service.

This product was Expensive for not providing what they promised which was to help with hair shedding and hair growth,it doesn't work , waist of money , I reached out to their customer service they made it hard to return the product which i had to use to see if it worked.. this was few months back ofcourse i opened and used to see if it works ,ofcourse the package it came in i wont have it, ofcourse it took a while to use it to see if it works ofcourse the time for return was past ,thats why you didn't support your product, no refund becausei didn't provide same packaging. they are fake products and also customer service is rude , you do not respondto a client in such manner... there was nothing good about this company .. horrible customer service.

I placed an order with Reviv Serums over two and a half months ago and was given a tracking number that showed no real movement. The parcel never left the U.S., and to this day, it has not arrived. When I reached out to their customer service, I was met with excuses, blame-shifting, and zero accountability. Instead of helping to resolve the issue, they kept telling me I entered an incomplete address—despite the fact that the package never even made it out of the country, and I provided a full corrected address immediately. They refused to reship or refund unless the package was returned (which hasn't happened in months), and even had the audacity to warn me that "a chargeback would not succeed", as if trying to intimidate me. This level of customer care is unacceptable. I’ve had better experiences ordering from companies halfway across the globe. If you're considering ordering from them, be warned: if anything goes wrong, they will not stand behind their product or their process. I strongly recommend avoiding this company.

Since the international shipping option was recently changed, we now find ourselves paying not only the $10 shipping fee, but also a $20 customs fee. Last time I ordered, one less customer. Thank you, and goodbye.

UPDATE: Scammer tried to blame this on a "redirection" attempt which was an ATTEMPT. ie:/therefore Did not happen so this cannot be blamed. Stop twisting the truth, Scammers. Ultimately there was no change, no Customs asking me for the payment of VAT / tax, importation documentation, or address correction. That DID NOT HAPPEN. The fact remains No Product, You Took My Money, You Didn't Try to Correct Anything, Thief. A year ago I was scammed by this company. I bought the lash product based off of Claudia skin care channel's recommendation because it did not contain a particular ingredient. I asked how long delivery would be to Barcelona. Typical transit to the Barcelona area utilizing their shipping service (UPS Mail Innovations) is around 16 business days, not counting weekends and holidays. The carrier asks to allow up to 28 business days or longer for the international processing. UPS handles the U.S. portion of the transit, and then hands off to the region's postal carrier for in-country and final mile delivery. I waited 3 months and tried to redirect the product since it didn't arrive like their policy states and like their email assured. They would not by any means refund my money or even consider it. This scam and theft has to stop.

Great serums with reasonable pricing; much better than their competition.