Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
35 reviews
Retro NautSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We provide a quick and easy solution for those trying to avoid the do it yourself part of a retro gaming system. We have worked to improve the software with all the feedback we have received. Though we find our hardware highly affordable compared to the market, if you still want to go the DIY route we are still happy to help. We have videos and our support is always available for any build questions even if you aren't a customer!
Retro Naut (retro-naut.com) has 35 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 12 reviews with 5 stars · Clear filters
I had some issues with delays, not receiving a controller and being able to play playstation games. Overall the product is great and fun to play. I would like to thank customer service (Aimee) with helping me out with my issues. I would recommend this product to anyone who wants a great product.
By David
The game has everything. Aimee is super helpful with any technical issues you may have.
By Calvin J Brown I.
Response from Retro Naut· Mar 13, 2020
I apologize for the inconvenience Calvin, your standard bundle should come with the controllers mapped to the system already and when you plug them in they work. They should also be paired as well but you will have to navigate to the bluetooth menu and connect to the already paired controller. If either of these aren't the case please respond to the email we sent you and let us know we can have another system with the controllers paired out to you at the end of the day today with a freebie for the inconvenience.
No, THANK YOU Aimee! I finally got everything plugged in today and the family is loving it!! Sorry about all the back and forth hassle but you got it fixed in no time! I'll let you know if we have any issues but I think we're happy over here.
By Matthew B.
Aimee at Retro Naut has made my whole week, month, year, LIFE with this thing! I put together a full list of Playstation One games and she helped me get rid of some of the games I didn't want to make room. I just figured out the save function and beat the first scorpion boss in FF7!!! Wish me luck!
By Brian L.
