RetexesReviews of retexes.com

Response from Retexes· Dec 26, 2025

Thank you for sharing your experience, and I’m very sorry for the frustration this has caused — especially after paying extra for expedited delivery. Due to an unexpected surge in orders, some shipments experienced delays, and in certain cases tracking links may not activate immediately or temporarily show as unavailable while the carrier updates their system. We understand how concerning this can be, and we sincerely apologize for the inconvenience and lack of clarity. We’d really like the opportunity to look into your order, confirm its current status, and make this right for you. Please reach out to us directly at [email protected] or call at (888) 977-6074 with your order number or the email used at checkout, and our team will assist you as quickly as possible. Thank you for bringing this to our attention — we’re here to help. — Mae, Retexes Support Team 💙

Response from Retexes· Dec 19, 2025

Hi Earl, Thank you for sharing your feedback. I’m truly sorry for the frustration and uncertainty you experienced — I completely understand how concerning that can be. I want to reassure you that Retexes is a legitimate company, and our customer support contact details (email and phone) are available on the Contact page of our website. Due to an unexpected surge in orders, there were delays in dispatch and tracking updates, and I sincerely apologize for the lack of timely communication. We’ve already reached out to you directly via email to address your concerns and work toward a resolution. Our team is committed to making this right and ensuring you’re taken care of. Thank you for bringing this to our attention. — Mae, Retexes Support Team 💙

Response from Retexes· Dec 8, 2025

Hi Doug, Thank you for taking the time to share your feedback — I’m truly sorry for the frustration you experienced while waiting for your shoulder supports. We completely understand how important timely delivery is, especially when you're in pain and counting on the product. I checked your order and the courier shows it was delivered today. I’ve also reached out to you directly by email to make sure it arrived safely and to help with anything you might need — whether it's fit guidance, comfort adjustments, or questions about using the support. We genuinely want you to have a good experience with us, and we’d love the chance to make things right. Thank you again for your patience, Doug — we’re here for you anytime. — Mae, Retexes Support Team 💙 ✉️[email protected] 📞(888) 977-6074

Response from Retexes· Nov 26, 2025

Hi Randy, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I completely understand your concern. I wanted to let you know that our team did try to reach you as soon as we received your message. We sent a detailed email with step-by-step guidance to help you use the NMES massager appropriately, and we also left you a voicemail when we weren’t able to reach you by phone. It looks like you weren’t able to receive those messages, so I’m very glad you reached out here. We definitely don’t want you to feel unsafe or uncomfortable with the product. The NMES device should never feel painful, especially on level 1, so we'd really like to help troubleshoot this with you or offer a solution that feels right for you. Please feel free to reply to our previous email or contact us again at [email protected] or (888) 977-6074. Thank you for giving us the chance to help. 💙

Response from Retexes· Oct 17, 2025

Hi Mick, Thank you for sharing your experience. I completely understand your frustration—receiving a product that doesn’t fit as advertised and encountering unexpected limitations on returns can be very disappointing. I’m truly sorry for the inconvenience and any confusion caused by our sizing and return policy. The options we provided—30% refund or 50% store credit—are simply meant to make the return process as smooth as possible. However, if these options aren’t right for you, you’re welcome to return the product under our 100-day money-back guarantee, and once we receive it, we will issue a full refund. We genuinely value your feedback, as it helps us improve both our products and customer experience. If you need assistance with the return, our team is here to help and can be reached at 888-977-6074, Monday–Friday, 12–4 PM EDT. Thank you again for your honesty, and we sincerely apologize for the frustration this has caused.