ResyReviews of resy.com

Resy cancelled four reservations on a dream trip to New York without any request to do so from us. They claimed my partner’s account was automatically closed due to suspicious activity - we received no warning, simply cancellation messages. Their support has been appalling. First they claimed the restaurants cancelled the reservations before then changing the story to the “suspicious activity” one.

Never ever have I used Resy with any success. Sign up enroll put your info in they’ll send you a code then they’ll send you an email. The problem is the emails take 6 to 8 hours to arrive and so process failed. I will never ever use this stupid crap app and I will never ever go to a restaurant that will not allow me to make reservations through their own phone number. I have never spoken with anyone who has had success using this stupid app. I am so angry. This is the last time I will lose reservations for an important event because of this POS.

WORST APP EVER!

Very bad experience with RESY, which is sad because the restaurant in question is excellent. I've already advised the restaurant of the negative experience with RESY. I had to provide a cell number (I'm older and don't usually share that information) and my phone has been BLOWN UP with scam, robo-calls and other inappropriate violations of my privacy since using RESY. I will NEVER use this service again.

This app totally sucks! They suck your cell # and email out of you, then won’t even let you make a reservation. Go back to take notes from Open Table and learn how to conduct business. Joke!!

I had a bar event booked for the night time and we were extremely excited to book a restaurant for lunch. We woke up at 5 am and waited 10 minutes refreshing the page to get this reservation so we could eat hours before and their website gave us an extremely disturbing error that we would have to cancel our other paid bar top event reservation for later that evening which the times did not conflict at all. I found this to be super disappointing and disturbing. We were looking forward to eating there and just because we booked bar tickets for that evening your website gave us an ultimatum. I don’t know if I will ever be able to visit this place in my life. We reached out to Resy and they told us it was one each time frame (breakfast, lunch,dinner) and that it’s up to the restaurant to decide. We tried to book lunch for 2:30 pm (lunch) and had our bar too reservation for 6:30 pm (dinner). I highly doubt that either of them consider the other reservation in their time frame. Rest just uses this to place the blame away from themselves when they are the ones who made the rule in the first place. They claim this is for the benefit of the restaurant but are willing to cancel your previous reservation to maintain your one reservation a day. So they obviously don’t care about the restaurant, it’s just to meet their stupid rule. to Extremely disappointed. It ruined our plans and we are devastated. I’m sure that our grandparents won wwii so we could be limited to one reservation a day.

Making reservations is the absolute worst on this app and it’s extremely disappointing every time a restaurant chooses to use this app over open table. Especially for reservations where you need to book right as soon as they open. My fiancé and I tried booking a reservation at the same time. She was the only one to get in. We were booking a restaurant for lunch at 2pm but because we had a literal pop up bar with 0 food booked at 7pm we couldn’t make the reservation and lost the booking. We had already paid $30 for our bar reservations and could not cancel. Absolute garbage system.

Really awful app. Wouldnt let me log in repeatedly. You have to go through rounds and rounds of 'robot proofing' image identification. Dont bother