Restoration HardwareReviews of restorationhardware.com

We are very disappointed with the service from Restoration Hardware (HR). While the furniture quality is excellent, messages are ignored, calls are no returns, and it seems there is no care of passion for their work.

What's happened. The quality of the furniture has gotten so bad, poor workmanship. We waited over 4 months to receive the order that came in damaged. They delivered a replacement that was worst than the first. This order takes two trucks and 4 men. they just don't care. Give your local discount furniture store a chance, i believe you will get a better quality product.

RH is the worst most expensive furniture company. This is a continuation of a review I had already done. I finally received the 'quote' for a new slipcover for a RH discontinued sofa. The sofa itself is in perfect condition. The point of buying is slipcover sofa is ease of replacement / change in decor color or whatever. Well the quote just for the slipcover was $2,200 - ridiculous and RH does not even care. I can purchase a new sofa on sale for that price.

Their website is so misleading it's a joke. The members price is only their sale price despite them implying that the sale discount is over and above their members price. They want £200 to become a member with no benefits other than unlocking their sale price. Complete waste of time. They shouldn't be allowed to trade....

Beyond surprise and disappointment that any customer facing business can be so poor. We booked the restaurant at the New York branch from the UK. For all of us, we were looking forward to a special lunch. As it happens the company (apparently from the CEO) don’t want to cater for vegetarians. One of us simply wanted to substitute the chicken and bacon in a salad for asparagus (on menu as a side dish). To cut it short, they said it was possible but they refused to do it. The manager was inflexible, dismissive and had no comprehension of customer service. Sadly we all left with hungry tummies after the most bizarre conversation about how they won’t accommodate our very flexible vegetarian friend. For all of us it’s fallen from grace.

Most items got faulty within one year - The wiring of lighting fixtures were done horribly with no safety standards whatsoever. Customer service is one of the worst teams I have seen. I will not recommend anyone to buy from this horrible company who neither has quality nor customer service. They sell products with exorbitant prices.

Bought 20+ bath towels from them less than 6 years ago. All of the towels have rips and tears. Meanwhile my 26 year-old Ralph Lauren towels look and feel great. AND for the past 5+ years I have called and asked RH NOT to send me their 5 pound tree killing catalog. Every year the damn thing arrives. I HATE RH.

Over the past six months I have ordered from RH two couches, 4 swivel chairs, a dining room table and 8 chairs, an oversized coffee table and end table, and pendant lighting for a total of well over $40k. It was all part of renovation to my home, with the last room being the master bedroom. I was told there would be a one-time delivery fee, but when I was charged another $299 for the bedroom delivery and asked that it be credited, I was told they “waived the delivery fee several times already” and refused to issue a credit. It didn’t matter what I had spent, or the fact that many of the deliveries were due to their out of stock items or special orders. I cancelled the order, and that was fine with them. Spend your hard earned dollars elsewhere.