Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
653 reviews
Residence SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Residence Supply (residencesupply.com) has 653 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 164 reviews with 1 star · Clear filters
Lack of response and misleading website. Other negative posts appear correct on Trust Pilot. Not US but China. Asking for refund and not even had a shipping detail yet order placed two weeks ago. Complete incompetence and feel like a scam. Avoid!
By S B.
the items took months to arrive and when they did all the items were damaged. i would never order from them again. Also, they will not process a refund. when i ask to speak to someone the guy said there is no one to talk to. he was just hired to answer phones at home. this is as shady as it gets.
By Dan
Company poses as a luxury lighting company but ships out Chinese crap. Light hangs completely crooked. I’ve been pursuing a refund for over a month as they delay delay delay. BUYER BEWARE.
By Jonathan Z.
All the positive reviews are written in the exact same way.. Sad when companies fake it on Trustpilot. I don’t know who to trust anymore.
By Sophie
Lamp arrived poorly packed and was damaged. I am trying to send it back for a week now. In order to do that I have to pay $60 handling fee AND I have to send it back on my own account. The lamp was $210,--. Just a big rip-off!!!
By Margot B.
*BEWARE OF OTHER REVIEWS: HIGHLY SUSPICIOUS AS THEY SEEM FAKE* Honesty, the worst company I have ever had the displeasure in ordering from. They sent me 2 faulty lights. One got lost in the post and the other damaged beyond repair. Their communication is extremely poor; very bad English and they simply go around and around in circles, each time requesting more and more photos. I have now triggered a legal claim as I am fed up of their behaviour and shambles. Avoid at all cost; please do not order from here. Update as of 22/03: Residence Supply have attempted to remove my review as they didn’t like the contents!! Beware.
By H K.
This company has the worst customer service ever, do not but from this company, They lied on the description and stated the item was wood and it came as metal painted to look like wood, poorly at that. They wanted to make me pay $67.47 to return them. Unbelievable. This company is a complete scam.
By randy
Order gets canceled without any information. Customer service has no ability to course correct. Terrible experience overall. Avoid shopping with Residence Supply.
By Raphael
