Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
653 reviews
Residence SupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Residence Supply (residencesupply.com) has 653 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 420 reviews with 5 stars · Clear filters
The knobs are gorgeous!
By Barbara Boswell B.
Response from Residence Supply· Jun 30, 2026
Hi Barbara, Thank you so much for your kind words! We’re thrilled to hear you’re loving the knobs. It’s amazing how the right hardware can completely transform a space, and we’re so glad they were the perfect choice for your project. Thank you again for choosing Residence Supply. We truly appreciate your support! Sincerely, Residence Supply
The chandelier we received is one of the most beautiful things in our home! Service was fabulous, quality is incredible, and the beauty unbelievable!
By Mark S.
Response from Residence Supply· Jun 30, 2026
Hi Mark, Thank you so much for such an incredible review! We're absolutely delighted to hear that your chandelier has become one of the most beautiful features in your home. It means so much to know that you were happy with both the quality of the piece and the service you received. Creating products that make a lasting impression while providing a great customer experience is exactly what we strive for. Thank you again for choosing Residence Supply. We truly appreciate your support and hope you enjoy your chandelier for many years to come. Sincerely, Residence Supply
No only did support answer my question fast about a product I was interested in, but then when it came I was extremely happy with it.
By David L.
Response from Residence Supply· Jun 23, 2026
Hi David, Thank you so much for your kind feedback! We’re delighted to hear that our team was able to answer your questions quickly and help you feel confident in your purchase. Even better, we’re thrilled to know that when the product arrived, it exceeded your expectations. There’s nothing better than seeing a product in person and loving it just as much as you hoped you would. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply
Customer service and material quality is suberb. We had one 'quality-issue' which RS responded to with a satisfactory solution.
By River
Response from Residence Supply· Jun 23, 2026
Hi River, Thank you so much for your thoughtful review. We’re thrilled to hear that both our customer service and material quality met your expectations. While we never like hearing that a quality issue occurred, we’re glad our team was able to address it and provide a satisfactory resolution. Standing behind our products and supporting our customers is something we take great pride in. We truly appreciate your support and are grateful you chose Residence Supply. Sincerely, Residence Supply
Wonderful company to work with!
By Marcia M.
Response from Residence Supply· Jun 23, 2026
Hi Marcia, Thank you so much for your kind words! We’re delighted to hear that you enjoyed working with us. Providing a great experience for our customers is always our goal, so feedback like this truly means a lot to our team. Thank you again for choosing Residence Supply. We appreciate your support and look forward to working with you again in the future. Sincerely, Residence Supply
Absolutely fans of this company and their products. We’ve purchased their switches many times and are pleased with them. Their customer service is amazing too. They’re always there to assist.
By Alessandra S.
Response from Residence Supply· Jun 23, 2026
Hi Alessandra, Wow — thank you so much for your kind words and continued support! Hearing that you’re such fans of both our products and our team truly means the world to us. We’re honored that you’ve chosen our switches for multiple projects and that they’ve continued to meet your expectations. And knowing that our customer service has been there whenever you needed assistance is exactly the kind of experience we strive to provide. Thank you again for your trust, loyalty, and support. We’re grateful to have customers like you and look forward to serving you for many years to come. Sincerely, Residence Supply
Exceptional Service (5++) Rating: After several burst pipes on multiple floors and subsequent renovations, I purchased single brass and multi-gang custom toggles switches from Residence Supply. Although these switches add polished cohesion throughout my home and always receive immediate callouts from vendors, repair crews and guests alike, it was the customer service I received when a toggle switch snapped that I have appreciated the most. My issue with the switch was immediately addressed by a human customer service representative (thank you David!) without having to engage through a chain of AI bots or time-consuming phone tree. WITHIN 1 HOUR my case was escalated through appropriate channels, the shipping process commenced AND I was kept informed every step of the way through email messaging. As I have come across many issues, both in shipping and performance concerns, in the last year and a half of renovations, I have a very wide and multi-variate field of comparison. Beyond impressed with David, the focused customer service and speedy turnaround. Amazing Job from RS Team and I would highly recommend purchase from this company--not only for the beautiful upgrade to your home from their products--but also the knowledge that when things skew a little sideways you are seamlessly, without hassle, efficiently supported by their team and work ethic in making it right.
By Tonja T.
Response from Residence Supply· Jun 23, 2026
Hi Tonja, Wow — thank you for taking the time to share such an incredibly thoughtful review. We’re truly honored by your kind words and grateful that you chose Residence Supply during such a significant renovation journey. It’s wonderful to hear that our brass switches and custom multi-gang toggles have brought a sense of cohesion to your home and continue to receive compliments from guests, contractors, and vendors alike. Knowing our products have become a standout detail in your space means a great deal to us. We’re especially touched by your recognition of David and the support you received when the toggle switch issue occurred. Providing prompt, human-centered service is something we care deeply about, and we’re thrilled to hear that your concern was addressed quickly, efficiently, and with clear communication throughout the process. We’ll be sure to share your feedback with David and the rest of the team. Your comments about the importance of support when things don’t go as planned resonate strongly with us. While we always strive for perfection, what matters most is how we respond when challenges arise, and we’re grateful for the opportunity to make things right for you. Thank you again for your trust, recommendation, and support. Reviews like yours inspire our entire team and remind us why we do what we do. Sincerely, Residence Supply
Package arrived in good condition. This was my second order and i continue to be very happy with the product. The first order i had i had to utilize customer service and that was also a great experience.
By Kendall M.
Response from Residence Supply· Jun 23, 2026
Hi Kendall, Thank you so much for your continued support! It means a lot to us that this was your second order and that you continue to be happy with our products. We’re glad to hear your package arrived in good condition and that your previous experience with our customer service team was a positive one as well. Creating great products is important, but providing dependable support when our customers need it is just as important to us. Thank you again for choosing Residence Supply. We truly appreciate your trust and look forward to serving you again in the future. Sincerely, Residence Supply
