reservationstays.comReviews of reservationstays.com

À glitch on the website making a booking meant that the dates of à booking was automatically changed. Even though I paid for a refundable booking, apparently incorrect dates is not grounds for amending the booking. Alongside everything else Thats not an emergency that is not foreseen. Because this terrible business does not have a call centre in the UK , it cost me £20 in phone call to come to a resolution. The resolution was me loosing out on the booking. My advice, DO NOT USE RESERVATION STAYS! Awefull service and customer relations.

Scam website that looks like hotel website. Offers full refund if reservation cancelled within 24hrs. I cancelled within an hour after I realized this was not hotel website. I was refunded the amount for the hotel, but not the extra amount I paid to have a cancellation date closer to my reservation date. I did the initial reservation over the phone and was NEVER TOLD during that phone call that the extra cancellation fee was not refundable. I was told that it was not refundable when I cancelled the reservation and was consequently asked to read the fine print (cancellation terms and conditions). It never occurred to me that "full refund" meant that I needed to read the cancellation terms and conditions. They absolutely refused to refund me this extra amount. As all other reviewers have said, do not use this company.

Run away! Like many customers on here, I thought I was booking directly with hotel. When my mom was suddenly moved to hospice, I reached out to the hotel directly with questions on canceling only to discover the hotel had no record of me coming at all! I looked closely to discover “Reservation Stays” is reportedly fraudulently dealing with customers & has very concerning reviews. Not only that, they charged TWICE what real hotel charged. BBB, FTC, CA Attorney General all notified & I called the credit card company to reverse charge & get a refund. Run away! Hope they get caught & held accountable! These crooks will never grant a refund even if your mom is put on hospice!

If I could give this third party reservation site a negative 10 star, I would. We booked our stay with dates in May for a memorial service of a family member and once we pressed the book button the web site put that our reservations was booked for the current day. I read and re-read the booking prior to submitting it and it read May 8th for a one night stay, not April 12th, but once booked the final outcome read April 12th. I think this is a deliberate scam by this company. They were impossible to deal with as well. Upon calling them initially, I was put on hold for about a half hour, until someone answered, and when they did answer, they Stated we wouldn't get a refund unless we had the hotel write an email stating the name, reservation, the reservation time and date and had a manager sign it. We would then have the manager forward this note to them. Upon calling the hotel, they said no problem we can cancel that for you and have the third party reimburse you, but the company needs to call us and say its okay to cancel as we don't typically do those notices that the Reservation stay requested, and since the payment was made through their website, they need to reimburse you. So I had to call Reservation Stay to speak with a representative again and have been on hold for over an hour to have them probably tell me that there are no refunds. Please do not use this company and look very carefully at the website you click on when booking a hotel, as this web site looks like the authentic Marriott website. And shame on the Marriott for allowing these terrible third parties to use them. This company seems to be very deceptive with their management of reservations and changing dates when booking.

100% Scam. Website designed to look exactly like a hotel website to capture fees and not let anyone cancel.

The worst customer serivuce and they charged me 200 more than actual fee yet resisting to give me my reciept.... DO NOT USE their serivice.

A zero rating, if I could. Absolutely immoral behavior and hard to believe this company remains in business. A short version of three weeks of "working" with customer service. First, I booked because I believed I was working with the hotel directly: that was the first scam. Due to a medical emergency, I needed to change dates and diligently worked at doing so. No reply, no reply, no reply. Then, the company outlined what I needed to accomplish with the hotel itself, which I did. Then, no reply, no reply, no reply. Finally, I received a "credit," due to their mishandling. Really? Please. I would never consider booking through them again. Egregious behavior. I am writing this review in the hope that no one else has to deal with this company.

I booked a hotel reservation through Reservation Stays and purchased the extended refund policy. A few days before our trip, my daughter got very ill, and I submitted a request for refund through the website as instructed. I provided a letter from my child’s doctor, explaining her illness and that she would be unable to travel. Not only was my request denied, the company did not provide any sort of contact number. This company is a total and complete scam. Do not ever book a reservation through them, you will most definitely be sorry.