Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
reservationstays.com is listed under Activities & Tours.
reservationstays.com (reservationstays.com) has 298 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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The _worst_ internet company I've ever dealt with. To go with everyone else saying this is a scam site; it basically is. To make any modification, they keep changing the process. You are told you need to do one thing, and when done they say, oh we meant B. You do B, then say C. Even after the hotel i booked agreed to everything, this company refused to honour anything.
By Pete S.
I agree with other reviewers. DO NOT USE THIS SERVICE. Total scam. I paid extra for non refundable hotel stay and they make it near impossible to cancel and the get the refund. You wait forever for the service number and then when you get through they say use the "link" to submit the form. The link does not work and makes no sense. Total scam.
By AJC
Do not book with this company/website. It is a scam. Thankfully I use a good credit card and am able to dispute the charge.
By Garnett L.
Wesbite booked my room for the wrong city. Called and they said it's a non-transferable and non-refundable reservation, even though I paid an addition $17 for booking "insurance." Zero help, zero customer service, zero chances I use this service ever again.
By John L.
TOTAL SCAM. DON'T USE. I WAS TRICKED INTO THINKING i WAS IN THE HOTEL RESERVATIONS SITE. Reservation.com has a customer service number stating to call to cancel reservations with the results that nothing can be done by the representative to cancel the reservation. This review will be on social media, and every review site I can find. BEWARE.
By Sharon
TOTAL SCAM - chareg your credit card immediately and the card company cannot retract. Sriously do not understand how such a company gets to exist still. It is terrible do not use,
By Michael M.
this company sucks do not use them it is a scam
By mitchell N.
Scam website. Thought I was booking directly with IBIS At CDG airport Paris. This mirrors the reservation but is a scam. Ibis had no record of the booking. Lucky that after 1 hr discussion they gave me a room- but that was out of their discretion and only one night. You will not realise you’ve been scammed til you get there as you think you’ve booked directly. Avoid
By Luc A.
