Replacement Lens ExpressReviews of replacementlensexpress.com

Ordered expensive lenses to put in new frames. Waited two weeks and got back discolored and damaged frames. [name] from RLE said that we are not responsible for frames. I asked what if you dropped them and stepped on them by accident. He said we would still not be responsible for frames. Read the BBB review. They got an F rating. This is the very first time that I got burned with and internet company. Should have looked at the Better Business Bureau rating first. Find someone else.

I ordered progressive lenses in September of 2013 with an expensive AR coating. Service was quick and the lenses were good. I recently contacted them about warranty for my coating which has scratched and fogged. I use only coating safe cleaner with a scratch free cloth and know how important that is considering I worked for an optical retailer. When I contacted them for warranty information I was informed that they don't honor the product manufacturers warranty on Zeiss Purecoat AR of 24 months. They have their own 120 warranty which, to me, seems sketchy at best. Why wouldn't a reputable retailer stand behind the brand name product they sell? I was not rude to them when I replied that I would take future business elsewhere, just stating fact, but the responder "Eddie" felt compelled to throw in a condescending rebuttal of "Sorry we are unhappy." We? Seriously? Had that not occurred, I would not have sought to review this company and it's rude customer service. I feel that people should know what they will encounter should their experience not be all sunshine and roses. I've bought lenses through major retailers and direct through opticians for many years and never had to request a warranty replacement but I've had problems with this coating after less than six months of wear. My husband took his glasses back to Lenscrafters after a year and they recommended lens replacement even though he didn't ask for it because they were scratched. Live and learn I guess. You find out where your money is best spent only after you have a problem.

I placed an order on Replacement Lens Express' website for Rayban prescription sunglasses on 1st July. I later received an email to say my order was unsuccessful. The money was instantly taken from my bank account so I waited two weeks for a refund which I did not receive. I then contacted Replacement Lens Express via email to ask for a refund as I had not received the sunglasses nor a refund. I am unsure why they kept my money for two weeks. Eight days later I received part refund? I have since sent 3 emails for the remaining refund and I am now being ignored. Overall, lack of communication and Replacement Lens Express have taken my money even though the order was unsuccessful and ignoring my requests for a full refund.

This is my personal, first experience with RLE, and it has been a totally nightmare! I have been doing online shipping for 8 years, and this is no question the worst experience I have ever had! I ordered a high index lens in Sep. 2013! I shipped my frame and received the glasses back fairly quickly. But the nightmare comes when I have to return it for some defects. First, it took me over 10 times trying to reach somebody to discuss this issue. Secondly, the rep. did not mention any thing about "return authorization number", instead, I was advised to contact [name] at [private data]. I was lucky enough to spoke to [name] once, and discussed the issue. [name] suggested me to ship lenses and frame back (74 E Main St, Plainville) for a potential repair. I shipped them back in Nov. 2013. No heard backs for months! I have tried numerous times trying to reach [name] but no luck. My order and personal information was taken many times but my lenses and frame was not able to be found. No body called me to update the case, although I was promised a next-day call back over and over again. It is unlikely that USPS lost this package, more likely, they could not find the box in the corner. So what happens to me now is that, I lost my $400 frame, $150 for the lenses, hours of hours of time wasted, and frustration. The order # was 2613. So this is a 100% true story.

First of all, guys, they don’t have frames in stock. They order from the original manufacturer, then they start making your thing. Second, it takes about forever for them to make your glasses. When you go to lens crafters, it takes about 1 hour. So you can imagine how they over promise and under deliver. Third, they don’t give you a tracking number of the shipment. So basically, if you don’t receive your glasses, you are just screwed. Even if you pay 12 bucks for the shipment, I m pretty sure they use the 5 dollar non tracking offered one. NO RESPONSE FROM THE CUSTOMER SERVICE. Tried emails, message thru the website and calling them directly. But its all voice mail box. Its too late for me now. But go somewhere else if you want to purchase glasses online. If in doubt, call their number and try!

Guess I am unlucky - had two interactions and both with quite negative experience: 1. Getting frame and a pair of lens - took a few weeks to get done, during that period response time was pretty bad and was also overcharged for the delivery (they declined to reimburse me). Overall quality of the result was quite poor but not a disaster 2. In a few months frame became very loose so I was worrying my glasses would fall apart. Tried to find out from RLE if they could fix but have not found any phone number to contact. All my emails I sent to various addresses were completely ignored. I will try my luck somewhere else next time - not with RLE for sure.

I ordered lenses for a new frame that I mailed to Replacement Lens Express. The frame arrived in their office and the new lenses were fitted. The new eyeglasses were then sent to me in Canada by mail. They never arrived. The company insisted that they had been delivered to me, but the tracking service showed that they did not. The glasses never moved beyond Quebec, which is about 1000 miles from where I lived. Under postal regulations, only the sender (Replacement Lens Express in this case) may begin a trace inquiry for a lost package. The company at first refused, stating that the package had been delivered. Unfortunately, Replacement Lens Express paid for only the cheapest mail service, for which USPS does not operate a tracing service. It's nine months now and my glasses are not here. I lost a bundle on this and had to purchase another pair. I am retired and living on a pension. Footing the bill for this has not been a piece of cake - I had to take out a loan.