Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 476 reviews with 5 stars · Clear filters
I tried online lens replacement with another company last year. It was a less than good experience. I was hesitant to try again. But I found Replacement Lens Express and after a few emails with Jennnifer, I was satisfied with her knowledge and decided to order lenses for my new frames. The online ordering process was smooth. I shipped my new frames to RLE and soon had my new frames and lenses back. Everything exactly as I wanted. Give RLE a try, I will again.
By James P.
A+ Personalized customer service, above and beyond what I expected. Quality and accuracy 100%. Equal to my previous Varilux. If you have frames that you like strongly consider these replacements and save your money! Fast, easy and much less hassle. RLE received this review and recommendation because they earned it. Thank you J. and the RLE TEAM.
By Barnaby B.
Response from Replacement Lens Express· Jul 14, 2020
Thank you Barnaby! We are glad that you love our products and services!
I have received my glasses and have been wearing them with great joy. Boy am I so impressed with the quality of the lenses. Not only are the lens prescriptions spot on but the level of craftsmanship with attention to detail are exactly what I was looking for. These lenses complement the frames to the fullest. I'm looking forward to my next set of lenses and would recommend RLE to friends and family. Thank you Jennifer and the staff at Replacement Lens Express. My compliments to the chef. Jason Vega
By Jason V.
Response from Replacement Lens Express· Jun 15, 2020
Thank you Jason
I am a senior citizen and have to remain at home during covid 19. My lens were near some spray paint and they got really messed up..I did not what to do so I checked the internet for lens..I decided on REPLACEMENT LENS EXPRESS...Sure glad I did ..They were very FRIENDLY and ANSWERED all my questions..very FAST SHIPPING..GREAT SERVICE..my lens were PERFECT..I will use them again.. BE sure to contact them if you need new lens
By T.c. O.
Response from Replacement Lens Express· Jun 15, 2020
Thank you TC. I am very happy to hear that you love your new lenses!
Site fiable, les verres proposés sur le site sont bien des verres d'origine ! Le suivi du colis est disponible sur leur site (pour ma part 14 jours de livraison à partir de la date de commande, mais en ces temps de confinement...). Bref, un site sûr et recommandable.
By Adrien S.
I'm a first time customer with RLE and expect to be getting more glasses from them in the future. They are doing an excellent job providing high quality glasses and quick turn-around. They also have reasonable prices. What I like is they allow you to keep your frames and just charge you for the replacement lenses. Keep up the good work RLE.
By Dave from C.
I have used RLE three times now and I will be a lifelong customer. So glad I found this site. I live in a remote location and it isn't easy for me to get to a physical shop so this saves me time and money ... My own frames get sent right to my door. Can't beat it!
By Halley's H.
Excellent. Mailed my frames in, got them back just how wanted them. Paid half what I would have.
By cindy H.
