Rent-A-CenterReviews of rentacenter.com

Dogshit of a company. Terrible products. Horrible workers and horrible service. This place is stinky and for the rats.

They never delivered my order said they did and would not give me my refund when I cancel and still trying to automatically withdraw money from my account on items I never received don't mess with them go to Aaron's instead

If I could give 0 I would, our family got called awful names, they are rude, aggressive. From the start of our lease was nothing but problems. Telling me I have to put insurance thru them on my electronics, knowing I don’t. My husband had to get involved due to them calling me retarded, due to filing bankruptcy due to financial problems. We lost both cars this winter, which is why we no longer have the tires. They refused to make a deal to pay if off faster with them. So they got put in bankruptcy. My advice, run to Aaron’s, they don’t treat you like dog crap, and are willing to work with you during hard times. They won’t called you awful names for hitting rough spots. Rent a center in WARSAW IN. IS THE WORST CUSTOMER SERVICE.

They were rude and dishonest. After asking about being given misinformation, we were told it was an it guy not a salesman. They treated my disabled dad terribly.

The service is not all that good they do not return phone calls when they say they are its been a week that I called an told them about my kitchen chairs , they was due to call me this week to let me know if someone was able to pick them up n fix them n here it is Friday a week an no one still has called me I know they say their short staff but common courtesy to let one know what is going on or hey Ms Morning we can’t do this week either but be quick to call when payment is late

me and my wife has been a customer of Rent-A-Center and what time Alabama for over two years now while we was dealing with the manager Jeremy for them two years we never had a problem one day he either quit or got fired and somehow my card numbers were erased from their file so 52 days later, I’m on the phone with Travis at the Wetonka store and supposedly the district manager said right there he hears me tell Travis I don’t know what happened on your end, but it comes out the same card every payment Travis said Robert the car payments have been erased that has nothing to do with me so we talk and he resets everything up and all my credits go towards my stuff and I think everything took care of. It’s great then another night we had this bad storm in Alabama. I took my family to a hotel when I came home the next day. my modem from spectrum had been a fraud. They gave me no problem. Send me a new one and to my surprise when I tried to cut on my 86 inch TV it would not come on. I tried another plug and another plug and it just wasn’t getting power so I called him because they’re supposed to be a guarantee you’re giving they tell me they won’t honor the guarantee till I pay him 300 and some odd dollars I told him I’m not paying you no money for broken material. They get mad hang up on me so I called them out make store in Montgomery, Alabama, where I speak to a gentleman named Wes, who in his best pretend black voice said F,,,you Brotha no I have never been in that store personally he couldn’t even tell you what I look like and wouldn’t he be surprised and know that I was a Caucasian male but I guess discrimination goes both ways so they have the district manager named Robert call me in which we argue on the phone because they wanna give me a 76 inch TV for the same price as my 86 inch TV I tell him about my computer fan that needs fixed I’d tell him about how I sent my last computer in and paid for it for six months without even having it. I told him about my kids bunkbed not taking mine. My son weighs 55 pounds every bottom bar that was spot welded and let me say not spot. Welding good has broke so I have to put a piece of plywood on it so his bag can go back on. I’ll tell him about how when the washer and dryer came did the lock was broke but luckily you can push down on the top and make it trick itself into believing that it’s not broke he asked me why I didn’t get a loaner when I sent my computer in to have it repaired because I was never offered one I bought and paid for things from the store. It was a good customer and what they did with a good customer or should I say two good customers was try to make their own revise to the situation when I ask him about Wes he said Wes said he didn’t say that, but you got me and my wife cause he’s on speakerphone who will hear that now he didn’t come straight out and call us a liar, but he did say his employee told him that he didn’t say that now we all know that them stores have video and audio recording in them it’d be simple to go back and listen to it, but instead district manager, Robert decided to say his employed, didn’t say that not straight I’ll say you and your wife are liars but if you believe him. then that makes us a liar so not only do I feel like Rent-A-Center discriminate against Black people they discriminate against anyone who sounds black. I’ve called corporate was no help. Robert called me back today just to argue with me and then they tell me I’ll hear from a director of operations named Tony in 24 to 48 hours now in my opinion the situation is a bad one here you have discrimination everything I’ve got from you so far has broke y’all haven’t honored y’all’s guarantee and you have a customer service line they can fix nothing so be careful if you’re thinking about renting from the Rent-A-Center off Mount Meigs Road, which I do not like I said I’ve never been in there one time I just called to get a manager because the manager in Wetumpka named Rodney or short Ron which the general district manager dude argued with me about names, was ugly to my wife so instead of me, dealing with someone that I already have harsh feelings towards I chose not to now I am waiting on this district manager, dude Tony to call me because there’s no resolve to the situation and the reason they were so mad is because I told him it’s a civil matter you’ll take me to court you’ll get a judgment against me. I’ll look at it and I’ll show all the broken evidence that y’all guaranteed to fix. my wife made the most sense why would I send my washer to y’all to repair it and it takes six months for me to get it back when is as simple as taking the lock click switch out and putting a new one in so if you think you can get help from the corporate office at Rent-A-Center, they do not care about their customers. They don’t care if you’ve been discriminated against if their employee says you’re a liar then even if you and your wife heard it over speakerphone not only will .

Terrible. Experience. I purchased a large sectional sofa a few months ago using the 6 months same as cash option. I then learned that I would be moving and would not be able to accommodate such a large sofa, so I returned it. Due to having used the 6 months same as cash option and then returning the sofa within 6 months, I was told by RAC that I had accumulated $850 in credit. I was told that, while they could not give me a refund, I could apply the $850 toward my next purchase. However, when I attempted to do so, I was told that they couldn't credit me the full amount because that would be "giving" me the new sofa... They aren't "giving" me anything. I paid that $850 over above what was owed on the previous sofa. Never do business with a Rent-A-Center! They are a total rip-off. Everything they sell is overpriced and takes advantage of anyone who cannot otherwise get financing.

I had written a couple of bad reviews on rent a center but retracted believing I was being too harsh . I felt ok about rent a center because the pmts were being taken directly from my bank account and all seemed well. Well now they're harassing me over mystery late fees . This is what's happened I was promised a free week the day we opened the account but paid over 70 $ then each bi weekly pmt has been coming right off my card they're now harassing us over late fees . I don't owe them late fees so as bad as I hate it I'm going to our AG here in Alabama as well as my attorney to get this resolved . I'm not going to bad mouth them with lies I'm letting you decide based on truth of all I've stated here .