Not like it use to be
Had to come back to update my review… I have been a customer for 2 years, I have bought good hair and some that sheds but overall my experience has been good. I do have a complaint though and that is you can’t even get them to do a video call or barely respond to you on WhatsApp anymore…sometimes I like to see the hair before I purchase it especially If I’m looking for a specific pattern or something but they don’t get back with you in a timely manner, it’s like you have to keep messaging them to get them to respond, I do understand that there are many other customers and that people get busy, but at least let your customers know something. I hate when small businesses get overwhelmed, things seem to start lacking., I’m saddened by this but maybe I’ll have to find another place to shop.
By Kash M.
Response from Remy & Virgin Hair Extensions· Dec 12, 2025
HI Kash, Thank you so much for taking the time to share this wonderful review! 💛 We’re truly grateful for customers like you who appreciate the care and dedication we put into every interaction. Our team works hard to be attentive and responsive — whether by email or WhatsApp — so it means a lot to hear that you feel supported every step of the way. And we’re so happy to know that the quality of our extensions continues to meet your expectations. We believe in offering only the best, and your trust and loyalty make it all worth it. Thank you again for being a valued part of the Remy & Virgin family. We can’t wait to serve you again! ✨ REMY & VIRGIN CUSTOMER CARE TEAM