Reliant Air ConditioningReviews of reliantairconditioning.com

10 days without AC and no help yet. Reliant is no longer the company I used to refer friends to, in fact now I would say “at your own risk” or don’t even consider it. We bought a top of the line Carrier unit 6 years ago and they did great work installing and making changes in ventilation and we saw a world of difference, they actually seemed to care. Over the years the spring and fall maintenance visits we have done, suddenly they are more interested in selling you more things and no feeling of customer being appreciated, the first time they sent me their gimmick it was sent to me right after the service man left and I thought it was a bill for $1,000’s of dollars but it was them up selling and telling me things I really need. Now my Carrier, top of the line unit, still under warranty has stopped working and apparently needs a part they as a Carrier Dealer do not have, but I have been told before by their people, that since they are a Carrier Dealer, getting parts would not be a problem. Don’t believe it, that makes no difference as I am still sitting in a very hot house with no AC and when I ask for an estimated time, they will only say they will let me know when they hear from the manufacturer, but they were very quick to tell me I would still be responsible for the labor of over $400 so again, all about the money, no concern for the customer. So clearly there is no advantage to using a so called "Carrier Dealer”. At this point I would not recommend either, Carrier or Reliant as they are both mediocre at best, unreliable for sure and not a good experience anymore.

If I could give zero stars I would. Been calling since 1am. Answering service kept telling me they sent out my order to dispatch and they should call me within an hour. After me calling back 4 times in 6 hours, I was yelled at by Amy who then hung up on me. I wouldn't have called every other hour if I wasn't told each time that someone should have already called me back. I was told the request is sent straight to a tech. Then someone finally answers at the office at 8am and she proceeds to tell me the answering service doesn't send request to the tech, that they do it when they get in the office. So what's the point of being open 24/7?! We had a hero club package through y'all and when I was asking questions I was talked down to and y'all were very rude. This company doesn't like to answer questions, they talk over you and rush you. I called Berkeys, they answered on the first call and already have sent me confirmation text and emails and are getting me fixed up TODAY! I bought a plan through them and I'm done with Reliant, bc y'all aren't reliable at all. Customer service is terrible And it's Tonya George ,if y'all want to verify my account. Customer Service is always the most important part of a business and there is NO customer service here! I'm done with this company!

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