Reliable RespiratoryReviews of reliablerespiratory.com

I have had great service over the phone, but when I get my packages I have had several times when there was a missing piece or a wrong piece shipped.

Medicare part b need I say more. Communication between part b, the patient and Reliable Resperatory has a lot to be desired

The cost is prohibitive and the face masks couldn't be fitted to my face for comfort...I tried many sizes and styles. I ended up pulling the mask off in the middle of the night because it would become separated from my face when I moved, make a suction noise, and wake me up. The material caused my face to itch. MassHealth covered all the cost, but Medicare did not. I kept getting bills that I thought would be paid by insurance, but weren't. This machine should be sold for about $100, but instead rents for about that per month...it's highway robbery.

Reliable Respiratory is an excellent company.

Wasn't happy with how the mask fit

The Customer service was great! Unfortunately, I have not used my machine in months I’ve tried a few different Cpap masks but did not find a cpap that was a right fit for me. I lost more sleep because I would wake up to move and to adjust the mask. So I decided to stop using it.

Machine broke after 2 months. Customer service was terrible and resolving the issue until I spoke to a supervisor. First time I ordered supplies was shipped the wrong items then resent but wrong size. Better record keeping and customer service is desperately needed.

For the most part, R.R. is good to deal with. They have someone in their billing dept. who really should not have the kind of power over people's lives that his job gives him. The short version...a billing mistake had been made(happens) and I procrastinated in straightening it out. My wife and I went on vacation and the man in question sent an email saying that he was sending me to collections if I didn't pay immediately. I apologised for procrastinating and promised to deal with it immediately upon returning from vaca. No good...he said pay immediately or it was collections. It soon became glaringly obvious that he very much enjoyed lording his position of power over people. He gleefully sent my account to collections, etc. It was a mess that I started by procrastinating and he exasserbated just for the fun of it. Took care of everything after vacation when I was able to talk to another billing person. Put a damper on our vacation.