Hard to reach people for help and…
Hard to reach people for help and assistance was poor
By JOHN
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
874 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Who We Are Competency and compassion are our priorities. Not only do we offer top-of-the-line airway management devices and replacement parts, our highly trained and competent staff connects with our customers through professional, attentive servic...
Reliable Respiratory (reliablerespiratory.com) has 874 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 48 reviews with 2 stars · Clear filters
Hard to reach people for help and assistance was poor
By JOHN
I kept the CPAP machine only very briefly, then returned it. Hated it. The woman who showed it to me was terse and quick. I have asked numerous times to be removed from the reminder phone calls, yet I still get them. Constantly. Often a few times a week. I no longer answer them. Now I am even getting their unwanted emails. It is becoming harassment. I want it all to stop immediately! PS You even spelled my name wrong in this email … total ineptness all the way around.
By ROSEANNE
Response from Reliable Respiratory· Feb 5, 2019
Hi Rosanne, I'm sorry to hear about your poor experience. You have been removed from our reminder call list, please let me know if you continue to get any outreach calls.
Constantly no one answers the phone - do not respond to contacts - do not really help customers in emergency situations. Been going to them for years - consistently suck! In every way! New insurance - new sleep doctor - hopefully a new provider.
By Jeff
Response from Reliable Respiratory· Feb 5, 2019
Hi Jeff, I'm sorry to hear about your poor experience. I see that you recently interacted with Inside Sales, I hope that was a more positive experience. If you have any additional feedback or concerns, please let me know. It's important to us that you get stellar customer service!
little attention to problems of clients, particularly with cpapa machine
By JEAN-PIERRE
Was a nighmare in the begining to get right mask sent to me you can ask my dr nurse for details
By RONALD
They never call me for needed supplies. 978/957/3416
By LEON
Cannot use CPAP, RR offers very little help in solving this issue
By Tehani
I haven't heard from anyone about replacement tubing or face pieces in 8 months
By SCOTT
Response from Reliable Respiratory· Feb 5, 2019
Hi Scott, Someone will be calling you tomorrow. My apologies for your poor experience.