RelaxpactReviews of relaxpact.com

Response from Relaxpact· Sep 13, 2024

Hello there, We are very sorry that the product did not satisfy you. In order to provide you with a suitable solution, we would like to provide you with meticulous customer service and listen to your demands. Please contact us at [email protected]. We promise to continuously optimize our products and services and hope to provide you with a perfect shopping experience next time. Wish you a happy life!

Response from Relaxpact· Aug 5, 2024

Hello there, We are sorry that you are not completely satisfied with your acrylic keychain. We would like to resolve this matter for you. Please send us a photo of the peeled keychain and your order number and attach a screenshot of Trustpilot so that customer service will give you priority to handle this matter. We will record it and reissue you a new one or refund you. Please believe that we are actively communicating with you to resolve the problem. Our email: [email protected] Please do not hesitate to contact us.

Response from Relaxpact· Aug 1, 2024

Hello there, We checked your order tracking information and it shows that it has been delivered. We sent you an email to help you find your package or file a complaint. Please check. Please believe that we will do our best to help you solve the problem.

Response from Relaxpact· Jun 26, 2024

Hello there, If you have any questions or need any help, please feel free to contact our friendly customer service staff via email. Here is our customer service email address you can email for help with your order: [email protected]. We are sorry that we do not have telephone support at this time. However, if you have any questions, you can contact our staff via email and we will respond to you within 1 business day! We are extremely eager to help you and make you satisfied. Have a nice day!

Response from Relaxpact· Jun 25, 2024

Hello, We're sorry to hear that you're not satisfied with the quality of the product you received. Our keychains are made of acrylic, which is light and suitable for carrying. If there are scratches on the surface, we guess that you have not removed the protective film. Please note that you need to remove the protective film before use. If you have removed the protective film and there are still scratches, please take some clear photos and send them to our support email [email protected] . We are happy to replace the defective or damaged products. Thank you for your understanding. Have a nice day!

Response from Relaxpact· Jun 19, 2024

Hello there, We deeply regret that you are not completely satisfied with our dog keychain and Christmas ornaments. We sincerely apologize for not giving you a perfect shopping experience. We are always working to optimize our products and services. The dog keychain and Christmas ornaments are made of acrylic, which is already stated on our product page. They are double-sided printed and the image and the real thing are the same. This is our best production process at present. Thank you very much for your feedback. This is the motivation for us to continue to improve. We very much hope to provide you with satisfactory products and services in the future!

Response from Relaxpact· Jun 20, 2024

Hello there, We want to make it clear that our ads never offer false prices and our product pages clearly state the prices. We wonder if the ad you saw is from us. In addition, the price can also be seen at checkout. If you have any questions or concerns, please contact our friendly customer service for assistance in time. We will explain it to you patiently.

Response from Relaxpact· Jun 20, 2024

Hello there, We're sorry that we are unable provide you with a perfect shopping experience. Our keychains are all made of acrylic and printed on both sides instead of paper. It should be noted that the return address is in Tennessee, USA, and it has been receiving and sending packages normally and is not closed. Returns are only accepted to our designated address. We cannot verify other delivery addresses so we cannot refund if the item is shipped to the wrong address. Thank you for your understanding.