Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
467 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
REI is the world's premier outdoor gear store. Find everything you need for outdoor adventure right here. We offer a tremendous selection of equipment and clothing for camping and hiking, cycling, climbing, kayaking, skiing and many more outdoor activities. All products sold by REI are backed by a 100% satisfaction guarantee.
REI (rei.com) has 467 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 109 reviews with 5 stars · Clear filters
I have shopped @ REI for years. I like them. However, I do not like REI brand clothing as I feel quality control on their manufacture is lacking. Usely something goes wrong: either bad stiching, a faulty fastner, etc. I buyall of my sports gear from REI, I have big feet and years ago REI stocked large men's shoes. Now that women with small feet have taken over REI, there are few large sizes for men.
By Robert W.
I was truly happy when not finding what I needed in the store I was able to order it online and pick it up at the store the very next week just in time to climb a mountain.
By Shawna
I've been a member since 1989 and have always been happy with my purchases. This is the first place I go when there is a need for camping or biking equipment.
By Jim S.
I love REI. They always have the highest quality outdoor gear.
By Taylor
Godt udstyr, perfekt system hjvor de tager egne varer retur, hvis de ikke lever op til forventningerne - også selvom man har ligget i et telt i 12 dage i en ørken. Udover egne varer har det mange kendte kvalitetsmærker. Der er næsten alt hvad man kan komme på af udstyr til ourdoor, rejse, aktiv sport osv. Ofte er der valgmuligheder i flere pris- (og kvalitets-) klasser på samme type vare. Deres helpdesk både på email og telefon er supereffektiv, de ved hvad de har på lager, hvornår det kommer igen, hvor lang leveringstid osv. Gode medlemstilbud. OG så får medlemmer 10% tilbage på årlig basis.
By Sascha
