Membership is great
Get the membership - there are a lots of perks that come with it
By Tatiana B.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
467 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
REI is the world's premier outdoor gear store. Find everything you need for outdoor adventure right here. We offer a tremendous selection of equipment and clothing for camping and hiking, cycling, climbing, kayaking, skiing and many more outdoor activities. All products sold by REI are backed by a 100% satisfaction guarantee.
REI (rei.com) has 467 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 109 reviews with 5 stars · Clear filters
Get the membership - there are a lots of perks that come with it
By Tatiana B.
Everything is easy to order, is sent very quickly, and arrives nicely packaged. Anytime I need gear, they are the first ones I goto, and while the prices are usually the best, I would not hesitate to pay even a little more to get great service from them.
By Mandy C.
Excellent webshop - very professional. No problems at all. Great bargains daily.
By nikolaj
REI is the best ... Best selection, most helpful staff, quality product, good prices.
By Jen
Great quality, great ethos, great service
By tim
nothing bad to say about REI.com
By Jake
DEVELOPED IN SEATTLE YEARS AGO, STILL SERVING OUTDOOR ADVENTURERS IN ALL THE BEST WAYS WITH CUSTOMER/OWNER PARTICIPATION! GREAT CONCEPT!!!
By Peggy
Quality products at a competitive price. Also love their Stewardship program, which focuses on reducing human impact on the planet.
By Albert G.