ReefperfumesReviews of reefperfumes.com

I believe your reputation will fastly go down as many complain about your customer service response and most of them including me do not receive our order yet. This is really unacceptable for a good brand like you,wallahi and surely Reef will be disappeared if you are not seriously taking this matter as soon as possible. The money taken is haram, your business will collapsed.

One of the worst customer service experiences I have ever had. I placed an online order on January 28, 2026, but received the wrong product. The offer displayed on the website was not the same, which was extremely disappointing and misleading. After nearly 12 days of follow-up, I managed to return the product. However, as of May 5, 2026, I still have not received my refund. During this period, I called customer service more than 20 times, sent over 50 WhatsApp messages, and emailed both customer support and members of management. Despite all these efforts, I either received no response or no meaningful resolution. This is not how a company should treat its customers. The lack of communication, accountability, and after-sales support has been extremely frustrating. I have screenshots as evidence of my interactions and follow-ups to ensure there is a clear record of my experience. This review is based entirely on actual events and my genuine experience as a customer.

Absolutely terrible experience with Reef Perfumes. I placed my order on 17 April and as of today I still have not received it more than 1 month. The company keeps avoiding responding to my requests for a full refund. I tried contacting them by phone, WhatsApp, and email multiple times, but they refuse to give any proper answer. This level of customer service is unacceptable. Customers deserve honesty, communication, and refunds when orders are not delivered. I would never order from this company again and I do not recommend anyone to trust them.

Very disappointing experience with Reef Perfumes. I placed an order expecting professional service and timely delivery, especially because the perfume was meant to be a gift that I wanted to take with me during my trip. Unfortunately, due to the delay and lack of proper communication, this became a huge disappointment. Customer service was extremely difficult to reach, and despite several follow-ups, no clear update or solution was provided. A brand with such reputation should treat customers with much more professionalism and respect. I sincerely hope Reef improves its online customer service and delivery management, because this experience damaged my trust in the brand.

I have spent a considerable amount of time with customer services, the instagram team and whatsapp portal in trying to resolve my query. I called Reef, in Saudi, the English option took me to someone who did not know any English and this happened three times.I then got through to someone whom had so much noise in the background and I could not hear anything, really unprofessional. I then got asked to contact them via instagram and was told 'I can help you on there as my English is not good, I cannot help on the phone', On insta I got no response. I also got told to whatsapp. On Whatapp the agent initially replied and then after sending all the proof, screenshots of my issue, account number,points balance etc they decided not to help me and did not respond to me. My query was simple, I had accumulated a huge number of points which the system is not allowing me to exchange into a voucher in order to make a purchase, that is it.

Very disappointing experience with Reef Perfumes. I placed a prepaid order through their official website/app for the Majesty Bundle and expected normal UAE delivery timing as advertised. However, even after more than 14 days, the order was still not shipped and no tracking number was provided. The most frustrating part was the lack of transparency and communication. The order status showed “completed,” but after repeatedly contacting support on WhatsApp, I was told the order was still “under review” and waiting for a shipping label to be issued. In other words, payment was taken immediately, but the order had not even been dispatched. Customer support responses were extremely slow and vague. I had to follow up multiple times just to get basic information about the shipment status. There was no proactive communication, no clear delivery timeline, and no proper explanation for the delay. What concerns me most is that the company continues aggressively advertising promotional offers and bundle deals on social media while apparently struggling to process existing prepaid orders. I understand that delays can happen, especially during promotions, but this level of poor communication and order handling is unacceptable for an online business taking prepaid payments. My Question is if they don’t have stock as claimed in support conversations why they still taking orders advertising on social media? At this point, I cannot recommend ordering from Reef Perfumes online they stopped answering my message.

I ordered sumner pink and it just smelt off alcohol my girls bought me one before and it was brilliant I returned it they checked it said it wasn’t right offered to replace it with two other perfume smells which I had never smelt so refused and got my money back ,Be careful with some of these perfume's from these countries I don’t trust them to be honest at first they wasn’t going to have me return it until I said I was going to get trading standards involved . I think it’s a dodgy website

I strongly advise against purchasing from this website. I ordered the Elite Bundle perfume combo for 222 AED with Express Delivery, which clearly promises delivery within 2–4 days. It has now been over 10 days, and I have not received my order. What’s more frustrating is the complete lack of communication — no updates via call, WhatsApp, email, or SMS. The only response you’ll get, if you reach out to support, is generic, template replies that do nothing to resolve the issue. I even went to this Store thinking that they might hand over me the product and mark my order as delivered, but no support. This has been a highly disappointing experience, especially for a paid express service. Buyers should be cautious before placing an order here.