Reebonz-USA/CanadaReviews of reebonz.com

Write a review Call Website

The Fair Hearing score

4.4/ 5

Great

314 reviews

Reebonz-USA/Canada4.4Great

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Reebonz-USA/Canada

Reebonz-USA/Canada is listed under Accessories.

Reebonz-USA/Canada (reebonz.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: reebonz.com
Website: reebonz.com
Category: Accessories
Listed on The Fair Hearing: 2026

More in Accessories

Write a review

Dec 19, 2018

A Terribly Unacceptable Experience with Reebonz Customer Service

It was a terribly unacceptable experience for me with this company. If it’s allowed, I’ll even not putting any star for the rating, it doesn’t worth even 1!! I have placed an order by end of Oct which was a Loewe Hammock Bag at a very special price. After order confirmed and money was debited to my credit card “Immediately”, the next day I had received a message from Reebonz mentioned the “rejection” to fulfill the committed transaction. When I placed the order it clearly mentioned there was one last item left thus I could make payment and the amount had been definitely debited to my credit card, there was no reason or excuse on not selling the product at listed price which was a commitment and contract on buying and selling! I messaged and emailed to Reebonz Customer Service (CS) however only received repeated machinical answers, I contacted Reebonz SG CS directly expressing my anger to ask for an attention by head office directly, but the most redicilous was, they passed back the case to HK CS and advised a supervisor would call me for further discussion. The time I was out town and requested calling again when I returned to HK, for sure, I hadn’t received such mentioned call when I’m HK afterwards until now in end of Dec (almost 2 months ago!)!!! Had messaged again the SG CS, there was even no feedback, no message, no follow up!! I was totally ignored!! I keep purchasing through Reebonz website because of trust, reputation and believe on so-called services. This case totally ruined my belief on this company also created an extremely negative image to Reebonz. In this issue I felt the listed price and transaction process is without control and boutique can freely not fulfilling or rejecting their obligation. On the other hand Reebonz doesn’t has a responsibility on protecting the right of their customers. If you bought items from this website without the needs on follow up, congrats! However if you hope there will be someone to assist you on difficulties or problems..... NEVER!

By Shirleyn C.

Response from Reebonz-USA/Canada· Dec 20, 2018

Dear Customer, Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your shopping experience. The US/Canada team can not locate your order, due to you place this order with Hong Kong. We have alerted Hong Kong regarding this review and have asked them to contact you. Please accept our sincere apologies on behalf of the boutique and our team in Hong Kong. If you wish to contact us directly, you may send an email to [email protected] or contact us at our US/Canada customer service line 1-888-583-8316. Once again, we would like to apologize for any inconvenience caused by your shopping experience.