RecognizeknowReviews of recognizeknow.com

Items came from Spain or somewhere far! Once I got it, it was absolutely NOT what I saw as advertised. You got me! #gotscammed

The company should get ZERO stars. Sent me absolutely trash hoodies and will not allow me to return for a refund.

Don’t order from this store, they show you the final cost, then after you push buy it adds about $12 in shipping after it’s too late. I messaged them minutes after to cancel and they said it was shipped already. Ya right!! After about two months I still have not received my item. I’ve emailed them about 10 times with no response. They’ll send you a fake tracking, by item has been in Tuscaloosa for about two weeks.

This company is a scam!! I can even see they write their own positive reviews on this site as they are all similarly written! You will be wasting money if you purchase from them so don’t support this company. Do your homework before ordering from any site! Wish I did.

Ordered 4 cameras that were advertised as 24/7 recording. The cameras I received did not record 24/7 but instead only recorded motion. They also would not stay connected to the app. I contacted customer service the day I received them and asked to return them for a full refund per the policy on their website. They offered me $6 when I paid over $50. I've emailed numerous times and they will not let me return them. They stated they would let their approval department know and urge them to improve.

Ordered 2 security cameras, spent $40, the cameras I received are not the ones in the advert. The ones I got don’t even have an ON/OFF button. Was able to add & connect both, then 1 went offline immediately & no amount of deleting & redoing can get it connected. Tutorial videos are useless. Trying to reach the company with no luck. The 1 camera that does work is fine during the day, but at night, the glare from the glass on the window only gives you a view of the camera reflection, not the area you want to see, so useless at night. TIP: Save your time & money. Will TRY and get my money back and return both.

I preferred back in May, it’s July and I didn’t receive my package. The company claims that the items were lost in transit, and this is what they sent me: We are so sorry for what happened. As we checked, your parcel has been returned by your local post office. What’s more, this parcel will not be returned to our original warehouse, which means we can not receive the parcel neither. In this case, we have two solutions for you: 1. If you still want the product, we can resend your order, but this time we need to charge some money for our loss of the product and the first shipping fee. 2. If you would like a refund, we can refund you, but we have to minus the shipping fee and the loss of the product from the refund. I paid shipping insurance, so there is no reason to do anything except send me a new item or refund me everything except the $1.70 I paid for shipping insurance. I told them As much, and this was their response: We're so sorry for your dissatisfaction, but please kindly understand that we have tried our best to offer you all the best solutions. It’s been 2 weeks now and i don’t have my money back, and they won’t respond. They won’t acknowledge that I paid shipping insurance at all, or tell me what the shipping insurance is for, if not to insure a lost package! I’m going to just report to my credit card company.

Terrible customer service. I ordered kids’ goggles that never showed. It’s been over a month. I sent an email to the support email address and was told to call the post office or check with my neighbors. I have no proof of delivery and while they were able to check with the mysterious carrier, I was told to call the post office. Why can’t I have the information of the “carrier” they “checked” with? Probably because they know following up with the post office is a useless, fruitless waste of time.