The customer service is good
The customer service is good; someone got back to me quickly and resolve my issues.
By Valerie P.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
747 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RecellExchange offers Genuine Apple AirPod Replacement Parts. Whether you've lost a left AirPod, right AirPod, or charging case, we have you covered. We also carry Samsung Galaxy Bud, Beats by Dre, and Google Pixel Bud replacement parts. All products come with a 90-Day Warranty, and are 100% authentic.
RecellExchange (recellexchange.com) has 747 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 651 reviews with 5 stars · Clear filters
The customer service is good; someone got back to me quickly and resolve my issues.
By Valerie P.
Ordered a use Sony case and needed to change my shipping address after the fact, I received a reply almost immediately and they changed it for me. Super helpful!! :)
By Talia L.
My first replacement got lost in the mail and they sent another one promptly. Excellent customer service!!
By Wendy W.
i needed a legit airpods replacement case for 3rd gen. heard it was originally $69+ but i got this for around $30. good and legit. works perfectly — like new! highly recommended.
By Kathleen V.
Extremely happy with my purchase. Far arrival and they worked!!!!
By Ms M.
Great AirPods worked right away easy setup. A+++
By Ignacio V.
I just have to say that although I have not yet received my item so I can not attest to the quality quite yet. What I can say is the customer service is AMAZING! I had a mishap with Apple Pay using my location instead of mailing address and I live in Texas so there is a time difference. I frantically emailed an d messages and even though it was out of their operating window, Bruce still took the time to help me. He fixed my issue sent me a screenshot and assured me that I neighing was okay. I know that to some people it seems like wow he did his job, but to me I really appreciate that level of customer concern and compassion. I am now a forever customer!
By Claudia G.
These AirPods came so fast. No diddy. Product is super legit and sounds great. Again the shipping was super fast! Satisfied customer here.
By Asher