Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
206 reviews
RebrandlySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rebrandly helps teams boost campaign performance with branded links that get 39% more clicks than generic URLs. Edit destinations after sending, add UTM parameters automatically, and route traffic based on device or location. Track campaign success across email, social, SMS, and paid channels with unified analytics. With 99.99% uptime and enterprise-grade security, Rebrandly is trusted by over 1.5 million customers worldwide. Professional branded URLs build trust, prevent lost conversions from spammy-looking links, and demonstrate measurable campaign impact.
Rebrandly (rebrandly.com) has 206 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 42 reviews with 1 star · Clear filters
Was a paid Rebrandly user for a couple of years. They've now jacked up their prices with barely any warning. Features haven't changed at all in the time I've used the service, so don't see any reason pricing should go up. Have moved on to short.io, which is not only free, but has MORE features than I had on my paid Rebrandly service.
By Oli
Get to ready to time to time get informed that their pricing goes up, and the important features move to more expensive plans. There are even free service providers deliver more features comparing to their mid-level premium plans. When we complained to the customer service that why the bulk add feature no longer exists for us and as a legacy user we are not happy, he suggested us to terminate the account and use other services.
By Farhad E.
This company is shady. If your account goes into an overage state, you do not get ANY notification emails specifically about this, so if you have different people managing the usage of the account vs. the bill payments, you will be paying a lot of money without ever knowing it. Our $29/mo subscription had gone up to $200 before we realized what was going on. They also make it impossible to simply cancel your subscription via the user interface, instead forcing you to initiate a support request with a bunch of automated replies.
By J R.
Rebrandly can ruin your campaigns. Really. I used the link shortener and tracking feature in PR materials for a critical campaign I sent. One of the contacts notified me that not only were the links not working, but they were pointing to a scammy expired domain page. I could verify it by myself. Even worse was that I had checked everything before, and it seemed to be working, and just after sending my campaign, the links became broken. I am pretty astonished. I feel you ruined a PR campaign; I had to modify all the materials, then contact everyone again, apologising for the inconvenience and sending the old, regular, working links. For the ones working in PR, they know what this means. Sometimes the old-fashioned, not trackable, and less pretty solutions seem better. It was a technology lesson. I deleted all the links and closed my account. I don't think I will ever use a link shortener and tracker again —end of a sad story.
By Silvia
Bad service! I'm trying to close my account and have and not pay this damn auto renewal but no one is responding. Can I avoid spending inultimately $40?
By RanaWay
Don't use it! This app steals your traffic in the free version. I implemented the free URL shortener to check how it worked for my own domain and detect the Instagram traffic going to my store. After installing it into the DNS settings and these propagated, I had the incredible surprise that my landing page had changed to one of Rebrandly and didn't even give the option to go to my site. This app steals your traffic in the free version. Don't use it.
By Andrea
Response from Rebrandly· Jan 13, 2021
Dear Andrea, we believe that your review is not fear. From what I can read here, you configured your main website's DNS to point to Rebrandly. This is a clear mistake from your side. When you configure a domain name that you already own, our steep by step process warns you many times (and also ask for an explicit consent) NOT to use a domain name that is already in use for another website. Please note that our support team is active h24 during working days and I'm sure they would have helped you in reversing the configuration very quickly without the necessity to un-farely assign us a one star review. Since the opinion of our customers is very important. I kindly ask you to remove the review or change the rating. Of course, we apologise in case the step by step guide for the domain setting is not clear enough and we will take in great consideration all the advice you will be able to send us via email.
Downtime without notice
By Steven N.
Response from Rebrandly· Aug 25, 2020
Dear Steven, yes, we had a downtime of some specific domain names due to an external DDOS attack. Of course, we cannot know it in advance. Our engineers reacted immediately and updated our public status page (status.rebrandly.com) almost in realtime. Our support team answered immediately to all the questions and gave info/instructions on how to manage the situation from the customer side. In my opinion, your review is not fair.
Pay $14 for a year thinking you'll be able to use your custom domain/link to redirect to your own site. Sorry you need to pay an extra $4 a month for this feature.. which only even embeds the site doesn't redirect to it.
By Dev _.
Response from Rebrandly· Aug 5, 2020
Dear user, domain names registered with Rebrandly can only be used for branded links. They are generally less expensive (by far) than the market average. Usually, our margin on domain names is very low or even zero. Our gain is on pro services - other than the ones offered for free. Up to 500 branded links are for free. The feature you are speaking about is clearly described in our pricing page "main domain redirect". I believe we have been more than fair and transparent about our pricing. Rebrandly's support team is available h24 and very responsive, I think you should have talked with them before writing this one-star review.
