Jerry Austen and his team were…
Jerry Austen and his team were excellent! Will gladly use Consumer Direct again!
By Jasmine S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Jerry Austen and his team were excellent! Will gladly use Consumer Direct again!
By Jasmine S.
I got a great rate as advertised. They were honest and didn’t give me any hassles.
By Fat Bob H.
The team I used at CDM was top notch! They helped navigate a few kinks in the road that ultimately required a new survey of the property. Rates were super competitive and service was equally as great!
By debandpete
Very helpful loan officers. Made the process quick and smooth. 10/10.
By Daniel K.
Did a few refinances with them and they were fast and did a great job!
By Dan
Excellent experience, would highly recommend.
By Wendy W.
Great rates and excellent service
By Human
Thank you very much. BECAUSE I have a home too.
By Saban Z.