Great communication and follow-up
Great communication and follow-up
By Hae
Response from Real Genius· Jan 5, 2022
Haeleigh, thank you for sharing the feed back, we really appreciate it!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Great communication and follow-up
By Hae
Response from Real Genius· Jan 5, 2022
Haeleigh, thank you for sharing the feed back, we really appreciate it!
They were great to work with.
By Keivan E.
Response from Real Genius· Jan 5, 2022
So glad you had a great experience, Kelvan. Have a wonderful day!
The refinancing process was quick and easy. Erik was very responsive every step of the way, and always seemed available. There were no hidden fees, so I knew exactly what I was doing. I couldn't have asked for a better experience, and will definitely look at consumer direct next time I need a mortgage loan.
By Lorin B.
Response from Real Genius· Jan 5, 2022
Thank you Lorin, for the awesome review. We will make sure Erik sees your comments!
Fast and easy! Costco recommend them as a mortgager for refinancing. The process was fast and easy. I referred several friends to them as well. No complaints!
By Tiffany G.
Response from Real Genius· Jan 5, 2022
Thank you so much for the referrals. We truly appreciate your business!
Great service throughout the whole process. Very professional and answered all my many questions. Great rates and low fees. Would recommend highly.
By Alan R.
Response from Real Genius· Jan 5, 2022
Thank you Alan, for taking the time to leave such nice comments!
This mortgage has been the right product for us up to this point and the process was smooth.
By David H.
Response from Real Genius· Jan 5, 2022
Hi David, Thank you for the great review. We will share your comments with our team!
My loan officer was the best. The processing of my loan was easy & efficient. My loan processor kept me informed about the status of my loan which gave me comfort that I would close my loan as planned
By Debrah K.
Response from Real Genius· Jan 5, 2022
Thank you Debrah, We will share your comments with Erik and Callie!
Good service and communication...thank you
By Cheryl S.
Response from Real Genius· Jan 5, 2022
So glad you had a great experience, Cheryl. We look forward to serving your mortgage needs in the future!