My mortgage re-finance was very quick
My mortgage re-finance was very quick. Process was super easy Only 3 weeks from application to closing. All communication was done via email. I enjoyed that. :-)
By Matthew U.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
689 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs
Real Genius (realgenius.com) has 689 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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My mortgage re-finance was very quick. Process was super easy Only 3 weeks from application to closing. All communication was done via email. I enjoyed that. :-)
By Matthew U.
The refinance process was streamlined, efficient, and thorough. The website was easy to use.
By Chris N.
Response from Real Genius· Jan 6, 2022
Chris, thank you for taking the time to leave us a great review! We appreciate your business.
you guys rock!!
By Darryl B.
Response from Real Genius· Jan 5, 2022
Thank you for leaving us a review. We really appreciate it!
The entire process was easy and well run. This was our second time getting our loan with Consumer Direct.
By Doug
Response from Real Genius· Jan 3, 2022
Hi Doug, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to serving you again soon!
Simply the best! Very weary of reviews but once I chose Consumer Direct, all the positive reviews were right! Can't wait to use them again
By Giancarlo
Response from Real Genius· Jan 3, 2022
Really glad you had a positive experience, Giancarlo. Thanks for reviewing. We will share this with the team!
Excellent service and great people to work with. Couldn't ask for anything more.
By Eric R.
Response from Real Genius· Jan 5, 2022
Hi Eric, that’s wonderful to hear. Thanks so much for leaving us a review.
This is my 2nd time I have used ConsumerDirect and I won't use anybody else. I have plenty of friends who are Mortgage brokers and tell my they will give me the best rates. They are in disbelief when I show them the loan estimate and they tell me there's no way and they're going to add on fees. They have been great the 2 times I have used them and have never added on fees like my friends have said. Working with Phillip has been great.
By Eric H.
Response from Real Genius· Jan 5, 2022
Eric, thanks for taking time out of your day to review us. We look forward to serving you again soon!
Switched mortgage to lower interest rate.
By Paul W.
Response from Real Genius· Jan 5, 2022
Paul, we’re so happy to hear you had a good experience. We look forward to serving you again soon!