Readers.com™Reviews of readers.com

Response from Readers.com™· Oct 14, 2020

Hi, Tim! We're so sorry that you were disappointed with the quality of the glasses that you recently ordered. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you. Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™· Oct 14, 2020

Thank you for sharing your feedback, Lorraine! We're so sorry that the glasses weren't what you were hoping for. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you. Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™· Oct 16, 2020

Hi Lynda! Thank you for sharing your feedback and we're so sorry that it has taken us longer than normal to reply to your message. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. Additionally, we see that one of our Customer Happiness Specialist was able to assist you with your broken glasses. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™· Oct 16, 2020

Hi Anne! Thank you for your feedback. We're terribly sorry that the glasses weren't what you were hoping for. We do show that your return/refund was processed 5 business days after your return arrived in our warehouse. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™· Nov 17, 2020

Hi, Patricia! Thank you for sharing your feedback. We're so sorry to hear that we disappointed you with this recent. We can assure you that we take our quality very seriously. If you would like assistance setting up a return, please feel free to call our Customer Happiness Team at 1-800-210-3975.

Response from Readers.com™· Nov 17, 2020

Hi Thomas!Thank you for your feedback. We're so sorry that it took longer than normal for your order to ship/arrive and to hear that your glasses broke so quickly. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. We'd love to work with you to resolve your broken glass, please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™· Nov 17, 2020

Thank you for your feedback. We're sorry to hear that your reading glasses never arrived. We would love to assist you with this, as we do not sell or ship any face masks. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™· Nov 17, 2020

Thank you for your feedback, Jacqueline! We're so sorry that it took us longer than normal to ship your order. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. Additionally, your order qualified for free shipping, which was not charged upon returning the glasses. The $2.95 was for the return label that was requested to send them back. We're so sorry for the confusion. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.