Ritchie BrosReviews of rbauction.com

Financial services repeatedly failed to help me while making mistakes on an application they filled out. Cynthia refuses to take responsibility for their mistake while casting blame on me. Very unprofessional!

1.7 Billion dollar profit last year And they have the nerve to charge a $100 documentation fee on any lot under a $1000. Whether it be $5 or $50 lot you have to pay an extra $100 Documentation fee for each lot purchased. You buy 5 lots at $5 a piece? It's gonna cost? Yeah five hundred and twenty five dollars that is just ridiculous. Is is there any government Legislation on these places. Talk about one of the biggest scams in history. I was there paying for my stuff and every 2nd person was complaining about this. But they don't seem to care because it's money in their pocket. An item You pay $1000 for and an item you pay $5 for are both charged a $100 documentation. Fee? Anyone see a problem with that. These auction places are getting ridiculous someone needs to step in and regulate what's going on as far as Ritchie brothers there will be no more purchases there by me and I've talked to a lot of people who are in the same boat.

Criminal place, I bought multiple items at the February sale in Orlando. I was able to pick them all up accept the welder I purchased, it could not be located. We waited three hours for the staff to try and locate it, in the end was told it’s here we just have to find it. Will call you. That never happened, called them multiple times in the last four months, was hung up on, and told will call back. No response at all. Called customer service line, customer service told me “we don’t deal with that, call the location directly”. Which is hilarious, making the customer service line pointless. I checked my online account today, that item has been deleted from my account. Luckily I have a printed sheet and item number from the sale. So, no refund, no answers, no item. They stole my money and don’t care. I just defined a thief.

There's a line to get into RB then a line to get loaded or unloaded then a line to get out , been a truck driver since 1993 this is the absolute worst place truck driver nightmare .

I had to walk away and not even pick up my winnings because of the new rule change that was not communicated to me properly. Changes were made in secret and even the final invoice never showed the extra charges till i was at location and got a $1400 bill for $300 worth of stuff. They will charge $100 on top of each $5 item. why they did not do a min bid and let ppl know that its not areal auction i dont know. never go there they are now crooked and will kill the whole idea of an auction.

Beware! Beware! Beware! I bought a used hydraulic tank in the auction for $95, when I got my invoice, it included an additional $100 processing fee. My $95 tank cost me over $210 with taxes. It is my mistake for not reading the fine print that was changed as of Jan 1st this year. Instead of a 15% fee, I had to pay a 100% fee.

If I could give negative stars, I would! The pictures are specifically taken of vehicles to portray them in their best light and hide missing, important components. When they are called out on it, they refuse to make good and play games around their policy. They don’t even hold true to their own policy! Look elsewhere, you can get better deals and not get scammed!

I inadvertantly defaulted on my bids. Called 2 days past the deadline and was told I'd have to pay a $500.default fee on $530 worth of merchandise, and I was all set to make things right just for them to insult me by saying they had no other options available. Pure profiteering, predatory business practices.