RaypakReviews of raypak.com

We purchased a Raypak pool heat pump 3 years ago. When we uncovered it after the first winter, the display board was unreadable, still under warranty, they replaced it. 2nd year opening the same thing happened. No longer under warranty. We had to replace out of pocket. 3rd year the board was blank, when tapped on, it worked for a short time. Now 3 weeks ago the H20 sensor error displayed and the heater stopped working all together. I highly recommend you do not purchase this product. Has anyone else had issues with this product or is it just us. I do want to emphasize that we have taken extremely good care of the heater to avoid any problems. That didn’t work. Unhappy customer

Brand new Raypac Crosswind 50. Would not start from day1. Keeps kicking the 30 amp breaker. The installing electrician came to double check his work . No issues. Many calls by the pool installer to Raypac . Their local service person would not come to check it out. 50 minute drive?. Many more calls to Raypac by the pool installer. Apparently there are some in Florida , but 3 weeks to ship it here. This has been going on for 2 months. Terrible company to deal with and nothing but empty promises to solve the issue. Would never use their product. Update!! The pool company got another brand in and it works perfect. Raypac sucks

Everything is wrong with this company . Warranty got denied due to signs of chemical damage. Pool heater is 2 weeks old and has a big hole on the incap for the heat exchanger.

Heater was only installed a year ago and is now ruined. It is leaking and I have been told all parts need to be replaced and they will not uphold their warranty. Our previous heater lasted 8 years. We have a salt water pool. I find it incredibly insulting that they would try to blame “chemicals” in a salt water pool when we have tested the water each month. Poor form. I’ll be taking this further.

We purchased E3T Electric Heater. Easy installation as a replacement heater. My husband installed it himself so only a 90 day warranty. Heater stopped working after one week of use. Tried contacting Raypak for warranty service and they don't deal with residents directly. Warranty service provider is over 100 miles away and we have to pay $100 trip charge. Raypak should send service provider at no charge.

Disreputable Company, didn’t honor their warranty, making misleading warranty statements, unprofessional customer service, extremely poor quality products. Bad business practices. Experience shows they don’t stand behind their products. Customer data mining. Purchased a Raypak Pool Heat Pump in March of 2020. We had it professionally installed and it worked great for the entire 2020 pool season. When it came time to open the pool in 2021 the company that opened our pool told us right away that there is an issue with the Heat Pump. It wasn’t starting. Called Raypak, they took all our information only to tell us that the heater hadn’t been registered within a specified timeframe (within 30 days of installation) and therefore any warranty had been voided. Ended up having to pay for repeated repairs (one failed capacitor, fan motor failed twice) Second fan motor was also not covered under their warranty (even though the 2nd fan motor failed within a month) since according to them they don’t service the public and don’t issue warranties to individual parts. They turned their warranty procedure into a data mining operation that didn’t result in anything but me giving them my data in hopes to resolve the issue. Name, address, phone number, serial numbers, your electrician’s name etc. Whenever I contacted Raypak it just seemed to go in circles. First they tried to refer me back to third parties, then they transferred me to their Warranty Department, after that it was on to the Parts Department, then the Sales Department. Every department tries to pass you off to someone else. They make vague statements, ask all sorts of unrelated questions and then make statements that sound like they just pull it out of thin air. Raypak is part of the Rheem Manufacturing Company so not only are we not purchasing any Raypak products ever again but also none of their other brands Rheem and Ruud (Air conditioning, water heaters, boilers etc.) I don't expect this heater to last very long, as of this writing we still have to deal with ongoing repairs. You're probably better off with a reputable company such as Hayward or Pentair. Registering a product seems to be a relatively new way for companies to avoid having to live up to their warranty claims. We had a receipt for the purchase of the heat pump, we had a receipt for the installation of the heat pump (which by the way is also a requirement by Raypak, you apparently can’t install it yourself even if you are capable) but it was all useless according to them.