Rastelli Foods GroupReviews of rastellis.com

Purchased a very expensive primal cut of grass fed beef, it arrived fully frozen and stayed in my deep freezer until we thawed it (within their stated/recommended timeframe). The meat reeked of sulphur and was clearly spoiled, which meant it was packaged spoiled. The response from customer service was effectively “too bad, sorry but not sorry.” Completely ridiculous. Stay away from this garbage. They hold themselves out to be a boutique shop. In reality they’re a mill pumping out massive volumes of meat.

Broached package: Update Between Costco and Rastelli's, there will be no roast for Christmas dinner. Rastelli's says it has to go through Costco, Costco says the order wasn't processed in time by Rastelli's to be delivered for Christmas dinner at this point. Both companies have let me, the customer down. Ordered the 7 Pound prime roast for our Christmas dinner. While it arrived on time and apparently externally undamaged, the internal packaging was not up to the trip. The packaging around the roast had been broached in three (3) places and juice had leaked out and then refrozen into little red beads. The question now is if we can get another one delivered in time for Christmas. We have had great meat from them before, especially the racks of lamb, but this was a complete failure. I'll update this after I hear back from them.