Rasmus Auctions Reviews | Read Customer Reviews of rasmus.com

Monday, November 9, 2026 · Customer reviews of US businesses

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Rasmus Auctions Reviews | Read Customer Reviews of rasmus.com

Rasmus Auctions reviews

Showing 19 reviews with 1 star · Clear filters

Sep 10, 2024
FRAUD - Very poor service
Very poor service. They take your money, never take any accountability for their faults and if you complain, they won’t give your purchase and suspend your account. Total FRAUD!
By Seem
Response from Rasmus Auctions· Feb 16, 2026
We’re sorry to hear this and want to be clear and direct. We do not tolerate fraud, and we don’t suspend accounts or withhold purchases simply because someone raises a concern. When issues arise, they’re reviewed against our posted auction terms and buyer policies, which apply equally to everyone. That said, we understand how frustrating it feels when an outcome doesn’t align with expectations. If you believe a mistake was made or something wasn’t handled correctly, we’re open to reviewing it. Please contact us at [email protected] with the auction number and details so we can look at the situation directly.
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Apr 13, 2024
Rasmus Endorses Vendor Product Deception
Rasmus Auction I thought was a reputable business that would honor its terms of agreements. Turns out this is not true. A vendor posted a fraudulent and intentionally misleading description of a product meant to increase tenfold the actual value of the product. I fell for it but after the auction close, I discovered the deception. Long story short I went over and above advising Rasmus of the deception and giving them the opportunity to make things right and they would not. I had been a customer of Rasmus for years and never in my wildest dreams would I have imagined the owner of Rasmus telling me he was going to support the practices of a vendor clearly posting intentionally deceptive descriptions. It is so blatant to be definitively appalling.
By DKxR
Response from Rasmus Auctions· Feb 16, 2026
Thank you for sharing this. I’m truly sorry for the disappointment and frustration you experienced, especially as a long-time customer who trusted our platform. We take concerns about misleading descriptions very seriously. Vendors are responsible for the accuracy of their listings, but when something appears deceptive, it’s our responsibility to review it carefully and ensure our policies are applied fairly. It’s clear from your message that you feel we fell short in how this was handled, and I regret that this situation eroded your trust in us. If you’re open to it, we would still welcome the chance to review the specific listing and communication in more detail. You can reach us directly at [email protected]. We appreciate the years you spent doing business with us, and I’m sorry this experience ended on such a disheartening note.
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Oct 31, 2023
Deceiving and inaccurate photos and descriptions
IF YOU DON'T PLAN ON INSPECTING ITEMS, DONT BID!!!! Descriptions and pictures can be deceiving, they are INTENTIONALLY misleading to get more bids. I've spent near $6k this month at auctions, happy with most of my items. Be especially careful buying anything that isn't new. I've gotten 3 used items that were "like new" but are filthy and dont work as they should, buying dyson replacement parts isnt cheap, at the cost paid i couldve gone new somewhere else for a little more. They will sell you defective items and if you dont return within 48 hours you can kiss all that money goodbye. Hundreds down the drain for me and tens of thousands for them in lost revenue, i wont be back.
By Matthew J.
Response from Rasmus Auctions· Feb 16, 2026
Thank you for sharing this. I’m sorry for the frustration this caused, especially after spending significant money with us. You’re right that inspection is critical, particularly for items that aren’t brand new. That said, descriptions and photos should never feel misleading. When something listed as “like new” doesn’t function properly or has undisclosed issues, that’s not the experience we want buyers to have. Please note this was a retail return auction. Our return window exists to keep auctions workable, not to penalize buyers when problems aren’t obvious. Feedback like this is taken seriously and has already driven improvements in how we describe condition and set expectations. If you’re open to it, please contact us at [email protected] so we can review the specific items and learn from what went wrong.
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