Baker Creek Heirloom SeedsReviews of rareseeds.com

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We apologize, it appears USPS misrouted the original package, and when you reached out to us, we reshipped the order on the 11th, and according to the tracking number we sent you, it is estimated to be delivered tomorrow.

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We apologize for any delays in getting back to you, but we always respond to the emails we receive as quickly as possible. I was unable to find an email with the limited information I can gather on here, but if you will email [email protected] with ATTN: Lisa O in the subject line, I will look into this and make it right.

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We apologize for any delays. I found one order in our system under this name, and tracking shows it was picked up at the post office on the date of this review, after being available since February 3rd. If this was not you, please email [email protected] with ATTN: Lisa O in the subject line, and I will look into this further for you

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We're sorry to hear that. We are not able to offer phone support at this time, but we answer all emails and messages through our social media channels as quickly as possible.

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We're so sorry to hear you had issues with the germination of your seed. We germ test every lot of seed before we offer it for sale, but there are many things that can affect germination after it leaves our warehouse. For this reason, we do offer a 2 year germination guarantee on all of our seeds.

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We're so sorry to hear you had issues with the germination of your seed. We germ test every lot of seed before we offer it for sale, but there are many things that can affect germination after it leaves our warehouse. For this reason, we do offer a 2 year germination guarantee on all of our seeds. Our seed packs are filled using a machine based on weight, with someone there watching for the odd one that isn't filled correctly, but now and then one gets through. We're always happy to work with you on any issues with your order, just email and let us know, and we'll make it right.

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We apologize, but the only shipping we charge is for international shipments. We held out as long as we could, but we sadly had to recently start charging. International packages can take several weeks, as we have no control over customs or the postal systems handling the package. You should have received a shipping confirmation email when your order shipped, that included a tracking link.

Response from Baker Creek Heirloom Seeds· Feb 17, 2025

We're so sorry to hear that there was trouble with your order. If you could email [email protected] with ATTN: Lisa O, I would be happy to look into the issue for you