Raley'sReviews of raleys.com

BEWARE of Fine print! I Placed an order online on 11-24-22 for pickup 11-25-22. The order pickup was great and the young lady loading my order was very friendly. I gave her a great review. Then….the following happened The total cost of the items I selected was $139.07 (before taxes and pick-up fee). After unpacking my groceries I looked over the receipt and realized I was charged $191.63. Believing this was an honest mistake, I called the Raleys store I purchased from on Woodcreek Oaks Blvd., Roseville and was told I should have read the fine print they have for their online shopping (basically: the sales prices you’re shown on the online order may change). This was a painful lesson that I feel is important to share with others shopping Raleys online…like I was told by the people working for Raley’s “READ THE FINE PRINT”

We've been shopping at this store (on Wedge Parkway, Reno, NV) since they opened up. They were our favorite place to get groceries when they first opened. We'd shop weekly. Then they remodeled it and gave it a warehouse look/feel. It became darker, less inviting, and felt like the energy was sucked out of it. But, we didn't mind. They still carried everything we needed in terms of groceries. So, we sort of accepted it, but started going to Whole Foods more often for the organics, since Raley's selection of organic vegetables/fruits still pales in comparison to them. Then they decided to go to a O-N-E format, where they sort of turned into a Whole Foods wannabe. If we want to shop at Whole Foods, we'll go to Whole Foods. Now, when we want to shop at a Grocery Store, we go to Safeway. It's not much farther, and still has all the stuff we want from a Grocery Store. Haven't been to Raley's now for several months. Sorry Raley's, but you've completely lost your competitive advantage. You seem to be trying to go for a "We are a grocery store, but we're also a Whole Foods replacement option"...but in the end, you're neither. Hope you figure this out soon and figure out how to be one or the other in spades.

I went to Railey's in Vacaville. I don't normally shop there but I wanted something from the bakery. There were 3 employees clustered at the far end of the counter away from me. None of them looked up or responded to me waiting. 5 mins. went by, someone said I'll there in a minute. Meanwhile another customer came up and an employee went right over to her, ignoring me and helped her. I was so mad. Finally I got helped, went to pay and the express woman was snotty. I needed help and she acted like I was bothering her. I will not shop there again. What lousy customer service.

I am writing this review with permission from the corporate office customer service representative. I called them to complain about the overcharge on the cake. I got charges 26.99 on 14.99 cake. I believe the person in the bakery section made mistake when she created the ticket for me. I didn't wanted to drive back there to get my refund, but I wanted them to be more careful next time. But, without an apology, she told me to post it on google if I want to. and then she hung up on me. Raley’s used to be great.

When it comes to raley's, this place is getting worst then bad and dropping. When I walk in one of these places I can tell that management uses their co-workers as stress relief balls. Having one bagger to bag for 3 to 5 cashiers all alone which takes 10 minutes or more to get your turn, I rather spend the day at the DMV at least their lines move faster, the bathrooms are always dirty like the rest of the store and out of everything. The parking lot has carts all over the place and it fells like that management is just dumping their duties on to others who have no training on anything but bagging. I feel such pity for them cause management sets them up for failure, cutting their hours, and treating them like trash. I give them negative 10 on a scale of 1 to 10 don't try to work there unless you want to be a bone being chew on by a dog.