rain.comReviews of rain.com

Response from rain.com· Mar 18, 2025

Hello Yohan, We are sorry you are facing an issue with the onboarding flow. Please be aware that we can only accept original documents as scanned copies or photos of the passport document cannot be accepted. Please reach out to us through https://support.rain.com our support team is available 24/7 in case you face any issue. Thanks, Rain Customer Experience Team

Response from rain.com· Mar 18, 2025

Hello Murilo, Our fees help us maintain a safe and efficient trading experience for everyone and we are constantly working to improve and ensure that our pricing remains competitive. This fee reflects Rain’s commitment to providing a premium trading experience that includes robust security systems and practices, 24/7 support, regulatory compliance, deep liquidity, and advanced trading tools. The blockchain network fees on Rain are dynamic which means that fees can be high when the market condition is busy, yet can also be low once the market conditions are calmer. To provide you with full transparency, we display the blockchain network fees in the confirmation page of the transaction before you execute the send. This ensures that you are fully aware of the fees before confirming the transaction.  If you require any further information or assistance, please contact us via support.rain.com. Thanks, Rain Customer Experience Team

Response from rain.com· Mar 18, 2025

Hello Jaydeep, Our fees help us maintain a safe and efficient trading experience for everyone and we are constantly working to improve and ensure that our pricing remains competitive. This fee reflects Rain’s commitment to providing a premium trading experience that includes robust security systems and practices, 24/7 support, regulatory compliance, deep liquidity, and advanced trading tools. We are sorry to hear about your experience. We work hard to improve our products and services to create the best experience for you. We would love to get to know more about your case to see how we can help. Please contact our support team through https://support.rain.com Thanks, Rain Customer Experience Team

Response from rain.com· May 30, 2023

Hello Sir, we sincerely apologize for any inconveniences you have faced with Rain. Kindly provide us with more context with regards to the issue you are facing. It would be great if you could also provide us with the ticket number to allow us follow up on your case. We highly appreciate your cooperation and we are looking forward to assist. Have a good day.

Response from rain.com· May 30, 2023

Hello Muhammad, greetings from Rain. We apologize for the inconvenience regarding this issue, as Rain is regulated by the Central Bank of Bahrain, we are required to follow their rules and regulation. Therefore a physical ID is mandatory to submit during the registration process, you can submit the physical expired ID through Rain app/web and upload the Iqama screenshot from the Absher app by replying to this email in order to raise it to the responsible team. If you faced any issue kindly contact us back on: https://support.rain.com/en Thank you for your cooperation and support.

Response from rain.com· May 30, 2023

Hello Yusop, Rain has 0% trading fees for fiat and card buys, as well as 0% swap fees. There are no fees for the storage of cryptocurrencies on Rain. There are also no fees on deposits; you are credited what is received in Rain bank account. However, corresponding banks may charge an international wire transfer fee. Rain does not collect any part of this fee. Rain does not charge any withdrawal fees on transfers within Bahrain and charges a flat fee of 50 Saudi Riyals or equivalent. Corresponding banks may charge additional fees. Rain does not collect any part of these fees. Kindly visit the following article for more information on Rain fees: https://support-bh.rain.com/hc/en-us/articles/360015198178-Rain-Fees Kindly provide us with the ticket number or contact us on our support page: https://support.rain.com/en Once again we apologize for any inconveniences you have faced and we are looking forward to hear back from you to be able to assist you further.

Response from rain.com· Mar 18, 2025

Hello Oscar, The prices on our platform are inclusive of sourcing prices as well as foreign exchange prices. What sourcing prices means is that in order for Rain to make these coins available to you, Rain would purchase these coins in US dollars from an external provider first. So, when we source the coins for you, they come at a certain price set by the provider. It is important to note that Rain works with the best Crypto Liquidity Providers globally to make sure these costs are minimal. Additionally, when it comes to exchange prices, since Rain purchases these coins for you in USD, this means that there comes a conversion fee between USD (the currency the coin is originally purchased in by Rain) and your local currency when you execute a transaction to buy as we offer our customers the opportunity to transact in their local currency (BHD, SAR, AED, KWD, OMR), These fees (transaction cost set by the provider and the foreign exchange fee) are the primary reason behind the price you are seeing on Rain. With this in mind, you will see a difference between the price on our platform and other sources. This difference is called the spread and it enables us to make sure that the transaction is successful. The spread also allows Rain to lock in your quoted price while your transaction is being processed. At Rain, we work tirelessly to offer the best prices for our customers while also ensuring that each of your transactions is done safely and in a regulated environment. We accomplish this through building bank-grade security systems, as well as working closely with local regulators so that we run a licensed platform that benefits customers in the region. Thanks, Rain Customer Experience Team

Response from rain.com· Mar 18, 2025

Hi Ramy, We are sorry to hear about your experience. We would love to get to know more about your case to see how we can help. Please contact our support team through https://support.rain.com Thanks, Rain Customer Experience Team