Quirk PartsReviews of quirkparts.com

I ordered a few times from them in the past and didn't have any problems but my last order has been a mess. Had some parts (which they shipped) , had to order other parts (told 3-5 business days) which they got some of them but after a couple of weeks I told them to cancel what they couldn't get and send me the rest. Took over another full week before I received those parts. Ordered 8/25/25 received last of what they go 9/20/25. I had ordered a new belt and it doesn't fit. Web site says it does and I supplied a VIN for them to confirm fitment. They won't credit me shipping in either direction. Ordered a radiator hose and they have 3 pictures of the actual hose F81Z-8260-BA and they all show clamps with the hose and have listed for a name for the part "Hose Assembly." There are no clamps and they won't send my any clamps.

Good morning I want to make it clear here that I have received a terrible customer service from your store. I have sent several messages asking for information about the possibility of express shipping, paying my expenses, the only answer was that I had to buy first and then tell me the shipping methods. so I did, and I did not get more answers to my questions later, now I'm asking for my money back because of the lack of communication with you. I am now asking for my money back due to the lack of communication with you, then by chance you have created a shipment for the part I bought, which you have not sent yet, preventing the refund and preventing me from buying from another store more committed to the customer . There you have my messages, you can check this. of course this will have the most negative rating. I will try to warn the next customer about this.

I ordered parts that their website said we're in stock. Two days later I recieve an email stating that they will have to order them from the manufacturer and it could be a week before they recieved them, and 3-6 days after that before they ship them. When confronted they said they had fixed the problem on their website and two days later the items still show in stock.

They are the worst. Very poor rude customer service. The don't pick up the phone or call. They only text. And it's as if they are doing you a favor when YOU are giving them business. They kept saying my order is in process for 4 business days. They wouldn't give me anymore information or answer any question, or at least be kind. Finally, they sent me an email saying they canceled my order because the part was not available. They say everywhere their lead time is 24-72 hours. Another company I contacted before, got back to me the next say. Will never order from this place with entitled customer service who think they are doing you a favor!

Quirk Parts, did not send my items I ordered, on their original forecasted date You conveniently take my money, not even knowing if you’re stocking the parts you’re selling!!!??? I much prefer to do my business in person, it cuts out the nonsense! Kind of what you bring! If you didn’t have all of my parts in stock, that should’ve been a part of the original information on your website! Like other legitimate websites, selling parts! Instead of having said, they all will be arriving by April 24th! I needed the parts when I ordered them, and I could pause until the 24th of April. Then you send some sorry note, inside the packaging, oh, the entire shipment will not be arriving on time. They wrote: we went to the bin, and noticed we only had one part, instead of the four, you ordered! They don’t take phone calls, and the follow up was horrible!!! They refused to give me an estimated date of arrival, and I demanded my money back! They said, after we get the parts, and send them to you, you can send them back and request a refund! I’m sure, with a restocking fee, and me paying the shipping! I finally got my parts, but will never do business with them again! Very shady practices, and communication!

DO NOT DO BUY ANYTHING FROM THIS COMPANY! First off they don't have a phone number to call. They cancel legitimate orders because you used a VPN! Their customer service told me to buy somewhere else. How dumb are these people that they hire terrible employees too. I'm glad they did cancel because I don't want to give them a penny for accusing people of fraud before they even make a purchase. Share this on social media, file BBB complaints, google and yelp reviews. Boycott them because they do not know how to run a company. I will be ordering my parts from a much better company.

THey only shipped 3 of my 5 parts. Communication is only through chat and is lacking any detail. I've now waited a total of 18 days for my 2 missing parts and I still don't have them. THey say the warehouse reshipped them but no e-mail came saying so and there is no due date. DON'T USE QUIRKPARTS.

My experience is just too much to even write BUT the customer service is the worse part about this place. How can you not reach anyone just by chat and they know since they are only chatting they can speak to you any kind of way. I was told “I’ll take my time and look up your refund.” Because I asked what was my refund amount after they sent me someone else’s part with their info on it. The rep blocked me from chatting before I could even get a resolution. The agent was nasty to me from the beginning so I got nasty back and she really didn’t like that. This place is horrible!