My tent got caught up in a windstorm…
My tent got caught up in a windstorm and it bent the poles. Quictent quickly helped me get the replacement parts at a very reasonable cost. Joy was fantastic and deserves a raise!
By ScottM
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
645 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For years, Quictent has walk into thousands of families along with happiness.
Quictent US (quictents.com) has 645 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 464 reviews with 5 stars · Clear filters
My tent got caught up in a windstorm and it bent the poles. Quictent quickly helped me get the replacement parts at a very reasonable cost. Joy was fantastic and deserves a raise!
By ScottM
Joy was amazingly courteous and quick with responding and helping me out! My tent legs were damaged in a storm and she helped me identify and order the replacement parts quickly, easily and for a VERY FAIR PRICE! thank you so much!
By Ashley K.
I have the QUICTENT 10x15 with side walls. I love the size and appearance of my tent. It’s easy to set up and take down. On the second use, I had underestimated the wind that was predicted for that evening. I used the small foot stakes to anchor the tent thinking that would sufficiently secure the tent from harm. I was wrong. The next day, I found the tent up side down with obvious structural damage. After closer inspection, I found three damaged poles and a tear in the tent wall. I emailed QUICTENT’s customer service and explained what had happened and asked about replacement parts. They verified my purchase on Amazon, then jumped into action. They sent me the replacement parts I needed and didn’t charge me parts, shipping or handling. I’m so pleased with QUICTENT’s customer service. They went way above and beyond my expectations on helping me get my tent repaired. I will absolutely recommend QUICTENT to anyone. And yes, I will purchase from them in the future. Thanks again QUICTENT. David H.- San Marcos, Texas
By David H.
I bought two of these quick shades 10x20 one for myself and one for my father. When assembly of both i realized we where missing parts for one of the two. I reached out to the company’s email and was emailed right away. ( the day after Christmas) I told Joy what parts i needed and they did not question me about anything and immediately sent the hardware and parts i needed to finish assembly. No charge to me for shipping or the parts. i received them within 5 days and i was very please on how they handled the situation. The product so far seems quality and is keeping my boat out of the sun and rain. i’m pleased with the company and will be buying more products from them in the future. I NEVER right reviews on anything and i felt like i had to with this one.
By Dave
I had a special need where I needed additional tent poles to fit in the space where I was putting up the tent. Joy was very helpful and accommodating, making sure she knew which poles I was referring to, keeping me informed of when they would be in stock, and then shipping them to me. They were a great company to work with.
By Karl K.
Once again Quictent and Green came thru. By far the best customer service I've experienced, no hassle, no bs just quick courtesy and replacement parts sent. Thank you again .
By mike S.
Joy in support got us the replacement parts we needed quickly and communicated well. The tent serves our purposes very well.
By John H.
GREATEST SERVICE THANKS AGAIN MERRY CHRISTMAS 🎅 🎄
By Tommy R.