Quick Lane Tire and Auto CenterReviews of quicklane.com

We have been going for years and always got very fair rates and good service. There is a new team and we will not return. They are pushing unnecessary work and going ahead and doing this without first getting approval. Plus, the information we asked for was incorrect after we checked elsewhere.

I had called earlier in the week (Feb 21) to ask about getting a VA state inspection. I was informed that I would be able to get the inspection on a "first-come-first-served" basis, but that it would be done on Saturday (Feb 24) when I bring it. When I arrived on Feb 24, I was informed that there were already 22 cars ahead of mine, and that I would not likely get it back until MONDAY! (Had I known, I could have planned accordingly.) My point, therefore, is that those who answer the phone for this Quick(?) Lane must provide better information so the customer can know what to expect. I have dealt with Quick Lane before and have not received this kind of treatment, and I would NOT recommend this service to others if this pattern continues.

I went it for an inspection. The usual wiper blades needs to be replaced. Rep said that the inspection is a fail or be hold off if I don't replace my wipers. I went ahead and told them to replace it. It was $40 for "parts" and $10 for labor, plus the inspection. The wiper blades were generic brand. About $15 at Walmart.

If I could give this 0 stars I would. Failed for a car inspection, the only thing he said is wrong is the seat leans back 1 inch when you first sit down, you can put as much weight on it after that 1 inch and seat does not budge. They are just trying to say anything to not pass an inspection, the car was flawless. Never in a million years will I be returning to this place for any reason. Seats aren't even part of the inspection in pa!

I called at 8:01 asked for an appointment the man that answers the phone says we don’t do appointments it’s first come first serve Than he kindly says well there’s only three people here so if you come over now it should be a problem I show up 15 minutes later walk in The man I talk to on the phone doesn’t even know who I am or what he said, then tells me it’s a four hour wait I don’t know what kind of system that is but it’s very unprofessional The man is oblivious to anybody’s time other than quick lanes time very displeased.

I was lied to about availability, quoted an hour to do an alignment on my car, waited over an hour and a half only to be told it wasn’t done and another vehicle was in front of me. I wasted my time

Went in to get 4 tires. They took 1.5 hours longer than stated and when I got home I saw that two of the BMW logo valve caps were missing. Closer inspection revealed one of the four rubber jack pads on the bottom of the car was twisted sideways and the other side was missing completely. It probably fell off on the joyride "test drive". They left the radio on at full volume, AC on max and the seat and mirrors were repositioned. Oh, and they chipped the paint on the edge of the rear fenderwell and left a tool mark on it. Reasonable price if you don't mind waiting extra and incurring some damage, however the bitter cost of damage and lost parts may offset the sweetness of the deal.

These guys are your typical crooked mechanic that charge you for services you don’t need and when you catch them the manager will not even accept responsibility. Stay Away!!!!