Excellent customer service
Excellent customer service! I purchased a set of Double Six Dominoes. There was an issue with one domino in the set, and Queensell provided a replacement set free of charge.
By Bill Brown, J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
78 reviews
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Our mission is to ignite joy and intellectual stimulation through innovative and engaging board games, uniting people of all ages worldwide and nurturing lifelong learning through play!
Queensell (queensell.com) has 78 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 66 reviews with 5 stars · Clear filters
Excellent customer service! I purchased a set of Double Six Dominoes. There was an issue with one domino in the set, and Queensell provided a replacement set free of charge.
By Bill Brown, J.
I recently purchased a set of dominoes and received them in a timely manner. When I opened up the box and my family started to play, we noticed that one of the tiles had ink on the side and top of the tile (which unfortunately means it is marked and everyone knows what numbers are on that tile). I wrote to customer service asking for just one replacement tile. The response time was amazing and within 24 hours I had a new complete set of dominoes! I am so impressed by the prompt response and professionalism – I can’t say enough about this company!
By Katie
Product is high quality, can’t wait to give it as a gift
By Lakely
I ordered 2 Double 18 Mexican Train Domino sets and they are great except the color of the dots are horrible. I have ended up painting the dots of 7 sets. Your colors are hard to distinguish from each other and only the 10s and 6s are nice bright. Otherwise it's a great set.
By Susan H.
Agent made me a great offer and I got more then I expected.
By Charles S.
This company stands behind their products 100%. I wrote to them with an issue and they immediately took care of my concern. I won’t hesitate to purchase from them in the future. Great quality games!
By Joy Stanger B.
Queensell made it right! I had a gamepiece missing from one of their domino sets and they replaced the set with a new one. I will be doing business with them for other future games.
By Thomas K.
Ordered my backgammon set in the evening and the next day it was here . Fantastic delivery!!!
By Jo