Quality Used EnginesReviews of qualityusedengines.com

Wish I had read reviews, ordered a motor in May 2022 it came over a month later too badly damaged to be used, cracked motor mounts, cracked oil pan looked like it rolled to SC. It's January 2023 they picked the motor up in November and still haven't refunded me.

SCAM!!! I ordered over a month ago and I still don't have my motor and I can't get ahold of anyone that will issue me a refund.

I bought a 4.0 engine for a 2007 Chrysler Pacifica in December of 2021. Thought I was getting a good deal, paid $1395.00 with free shipping. When engine was installed the oil light would come on. But, when ignition was turned off and engine was restarted the light would go off. I thought the light was malfunctioning , so, I let it go. Within 100 miles it developed a misfire on the #1 cylinder. I took the vehicle to my regular mechanic, where it stayed for 2 weeks. After a tune-up, trying 3 different spark plugs in #1 cylinder, 2 new fuel injectors in # 1 it still skipped. So, I talked to a local mechanic (who once worked for Chrysler) he suggested the problem could be a worn valve guide on #1. After having the compression checked #1 was 70 to 95 pounds less than the other cylinders. So, that means replacing that guide. Also the engine was advertised to have 67,000 miles on it but I am very doubtful of that being correct. So, that probably means a complete re-build. Now for the good part. When I called about the warranty, I was told that I had failed to register the warranty. I have called back several times and get no answer, and no returned call.Even though I leave a message, my calls are not returned. I would recommend avoiding this company like the plague. I

I bought a BMW N51 used engine with a 5 year parts and labor warranty. Engine seized up in less than a month. This engine was to have only 30,000 miles on it, yet when I hooked my computer to the port it said last oil change was performed at 100,000 plus mile mark. after paying them 2,570 and another 2,500 to have it installed I will not just be letting this go. As of today I have my lawyer involved and I will be going after my refund. I wish I would have seen the reviews here before I bought from this company. They are a real piece of work, dodging phone calls, pretending like they are taking care of your warranty claim, falsely advertising what they are selling you. I don't know how they won any case in a court, but I promise you they are not winning this one. they were sent testing videos of exactly what went wrong by a BMW specialist, where my car has been sitting waiting for the replacement engine. They will be paying that storage fee as well. I don't care what it cost me, they are paying.

Crooks . Do not buy anything from these people. Engine comes in bad to begin with. We performed all the tests to prove it and request that they pickup the defective engine and nothing . Contacted the Credit Card Company to Charge them back .

I gave them $6,000 for an engine and it was supposed to come with a 5 year/ 100k mile warrantee. as i was making the purchase they swore up and down that it just comes with the warrantee with the purchase. 9 months later and 6k miles, and they say i dont have a warrantee. I called 3 times to discuss an issue and they they hang up on me and when they give me. Once they gave me their managers number. when i call that number i just hear a automated voice answer and it says "call rejected."

DO NOT ORDER FROM THIS COMPANY. I ordered an engine for a 1998 Toyota Sienna Minivan and paid for it. Waited, waited, waited for it to be delivered only to be told by shipping company that it is sitting on site because there are not enough employees to unload it and deliver to my mechanic in an adjacent town. They finally delivered it the next week. My mechanic's immediately installed it (cost me $3,500) and the engine immediately failed. Car never got off the lot. They do NOT evaluate, test or inspect engines before delivery like the warranty states. Now a month later, I am still waiting for my "refund" for the engine costs. I cannot recoup the installation costs and had to turn around and buy another motor and pay to have it installed. I am well into this 98 Minivan for over $10k! This is insane. I call Quality Used Engines and get nothing but empty promises on call backs and no information on when refund will hit my account. I seriously doubt it ever will. I am looking into the costs of suing them versus walking away. Just makes me sick that these scam companies get away with this. I sure wish I came to trust pilot first to read reviews!!!! Hope this one helps someone not do business with them.

BUYER BEWARE #TheTruth Purchased 14 March 2022. 31 March rec’d message of shipping delay. May 2022, engine finally delivered, installed and Warranty activated by Kwality Auto Care. 14 Aug 2022, engine blew. 15 Aug sent required documentation to Warranty Dept. 30 August- received email that replacement engine was sent. 14 Sept- received email (still have as legal proof from Warranty Dept) after I asked about the labor reimbursement. It would be reimbursed directly to me after installation and receipt of labor costs. 16 Sept, received email that supervisor cannot reach me at the phone number provided to them. Same number & email that they repeat back to you when placing the order (btw- same# since 2005). 26 Sep- spoke to Megan in Warranty Escallations. She told me that the warranty link won’t work because it was activated under the original engine purchased, it already active. Send her the labor invoice for installation of the replacement engine. Said she was going to lunch and to check my email after 2pm CST for the processing of my refund for the labor on the replacement engine. Megan told me that I can expect the refund of $1848.00 in 5 to 7 business days. 29 Sep- spoke to Warranty Dept again. Megan told me that the invoice I sent her went to her “junk email”- strange since we had already emailed back & forth. 30 Sep- called and emailed. Still nothing. -Since then I have called and emailed daily. One day put on hold for 2hr, 26min, 1 sec. I’ve been passed around, messages conveyed and no courtesy of a response. On their website under the Parts and Labor warranty it clearly states- Labor claims are only paid if the customer receives a replacement engine from QUE. (I did. They confirmed via email in writing that I would be reimbursed, supervisor Megan had me send her the labor invoice) to process my labor refund. Today is 19 Oct 2022 and I have called and emailed numerous times. No change, no response, no refund.