Monday, November 9, 2026 · Customer reviews of US businesses
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296 reviews
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Healthy Choices for Healthy Living.When you choose Puritan's Pride® you are getting nutritional products made with the highest quality ingredients available. Since we are the manufacturer we stand behind our products 100% and pass the savings onto you. See for yourself why we are unequaled in quality and value.
Puritan's Pride (puritan.com) has 296 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 109 reviews with 1 star · Clear filters
Recently placed order with puritans pride and the order delivered was for the wrong product. We have made two calls to customer service with no success in getting product ordered. We requested a customer service supervisor which was denied. We made online request for someone to contact us. No contact has been made. No contact from them, no correct product shipped, no refund.
By Darryl T.
I don't have a review, I have a question. What company did you switch to? I want to order but want a good product.
By CJ
A few years back all items were available for single item purchase. That changed with their "buy on get one" offering. The thing is the cost was DOUBLED in that "new offering". That means You did in fact pay for TWO and DID NOT get a second one free. Deceptive!! I did not order for quite some time. Now I ordered the other day because of their single offering of Kelp. I received a United Parcel Service (UPS) tracking number. It arrived at the local UPS hub last Saturday (April 3rd, 2021). It sat there and sat there. Bare in mind it was a UPS tracking number. In checking I finally noticed it had a United States Postal Service (USPS) tracking number and was waiting in the USPS "Sure Post" to be picked up at that UPS hub for transfer to the USPS system and delivery. It was NEVER stated that my order would be bounced from one carrier to another. I do not appreciate this deceptive practice! NO MORE Puritan Pride!!!!!!
By Dave
Ordered a melatonin product, never sent. Emailed the company, no response. Not reputable company!
By Joe R.
I bought two bottles of Puritan's Pride CO Q-10 Plus Red Yeast Rice. I took the recommended dose 2 per day, morning and night. I had my blood work done after three full months of taking this and it DID NOT lower my cholesterol at all. In the past I've used Weider's Red Yeast Rice Plus which really did work in six weeks time and brought down my Cholesterol numbers. I thought by using the Puritan Pride I would get a better benefit because it says it contains CO Q-10. Don't waste your money on these.
By Mary O.
No stars if I could!! I ordered some sleep aids and was charged £12.41 customs duty on the product to allow entry into UK. At no time was I informed this may happen when I placed the order and when I complained they said it was my responsibility to check on customs duties before I ordered!!! NOT acceptable! Customer beware!
By Christine L.
This is the worst company i had to deal with. I placed an order and within mins i canceled the order. two weeks later, i still have not received a refund. Their horrible and their CS is really terrible. Don't Buy from this website!
By hms7676
The following is my husband's review: Ok, I've tried several times to get this rectified. I really need to speak to someone that can actually help the situation, but I suspect that will never happen. The CS reps don't have a clue and they are very frustrating to deal with. I can not log into my account, nor can I get a password reset email from PP. I know the password is correct. I know the email account is correct. My wife called customer service and spoke to a guy that could barely speak English. He said the email account didn't exist in PP's system and told her it was under another email account. I checked the other email account and as I suspected no purchase history and no perk points. This is not the account. I pull up the latest perk points email sent to the email that the CS rep said didn't exist and my wife calls CS again. This time she gets a woman that could not understand our dilemma. So my wife asks, can you look up my perk Id #? She says yes and does and voila, there is the account that doesn't exist. Then she tells my wife to log in. My wife says that's the problem, I can't log in. She says reset your password, we tried, PP doesn't send the email. CS rep tries to send the email. Still no email on my end. Then the CS rep says that she has received several calls about PP customers not being able to log into their accounts and also can't get password reset emails. She said she would send it up the chain and I would get a call. No call and still can't order. I have perk points that I would like to use. I have a discount that I would like to use. What's the point of having them if I can't use them? When will I be able to log into my account? Seriously, how long is it going to take to solve this problem? Why can't they text me the password reset link? So many questions, no answers. I have been ordering from PP for years and have been satisfied, but CS has gone downhill. I recently noticed that I got shorted in my last order. I ordered Biotin 100 softgels, buy 2 get 3 free. As I was pulling a fresh bottle out of the pantry, I noticed it was 50 softgels, instead of 100. I checked the other bottles and they were all 100 softgels. Sneaky! I really need to check my past orders for discrepancies, but I can't log into my account, so therefore I cannot check order history. Obviously, something has changed in the management of Puritan's Pride and it isn't for the good. Extremely dissatisfied!
By Bernie B.
