PureanceReviews of pureance.com

Response from Pureance· Dec 23, 2025

Hi Laura, Thank you for taking the time to share your experience. We’re very sorry for the frustration caused by the unexpected subscription and the inconvenience with customer support. That’s not the experience we want for any customer. We understand how upsetting it is to receive an order you didn’t intend to place, and we apologize for the confusion. Please know that we take concerns like yours seriously, and your feedback helps us improve our processes and clarity around subscriptions and returns. If there’s anything we can clarify or assist with further, we’re here to help.

Response from Pureance· Dec 23, 2025

Hi Joe Ann, Thank you for sharing your experience. We’re very sorry to hear about the confusion with your order and any frustration it caused. We understand how important it is for customers to feel fully in control of their purchases, and we take your feedback seriously. Regarding your hair concerns, we recommend following proper hair care routines, including gentle cleansing and scalp massage, to help maintain healthy hair and scalp. We truly appreciate you letting us know about your experience, as it helps us improve our process for future customers.

Response from Pureance· Dec 19, 2025

Hi Natalie, We’re very sorry to hear about your experience and understand how upsetting this must have been. Unexpected shipments, difficulty reaching support, and dissatisfaction with the product are not the experience we aim to provide, and we sincerely apologize for the frustration caused. We take concerns like this seriously and will be reviewing your feedback to improve our communication and processes. If there is anything still unresolved, our customer support team is available to assist and help bring this matter to a proper resolution.

Response from Pureance· Dec 5, 2025

Hi Jerial, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your Hot & Cold instrument and the return process. We understand your concerns regarding the return shipping cost and the refund for your purchase. Please be assured that we take customer satisfaction seriously, and we are reviewing your request to ensure it is handled appropriately. Our goal is always to provide fair and timely resolutions in line with standard business practices.

Response from Pureance· Nov 24, 2025

Hi Attorney Cynthia, We sincerely apologize for the damaged product and the delay in responding to your concerns. This is not the experience we want for our customers. We are reviewing your case for a prompt replacement or refund and appreciate your feedback on our packaging and pricing, which we will use to improve our service.

Response from Pureance· Oct 27, 2025

Hi Barbara, We’re very sorry for the delay and the inconvenience this caused. Your feedback is greatly appreciated, as it helps us improve our communication when products are temporarily out of stock. We understand how frustrating it is to wait without updates, and we’ll ensure our team addresses this moving forward. We hope you’ll consider giving us another chance to provide you with a smoother and more reliable experience in the future.

Response from Pureance· Oct 2, 2025

Hi Melissa, Thanks for sharing your thoughts! We understand—it’s always good to research before trying something new. Everyone’s experience is different, and we’d be happy to answer any questions to help you feel confident if you decide to give it a try.

Response from Pureance· Oct 1, 2025

Hi Armelle, We’re very sorry to hear about this experience and understand how frustrating this must be. We appreciate you reaching out and providing all the necessary details regarding the shipment and return. Please contact our customer support team again at 888-558-9836 so we can prioritize your case and investigate why your previous messages were not addressed. Your satisfaction is important to us, and we want to make sure this is resolved.