How heartless can management at Pura…
How heartless can management at Pura Cashmere be??? Horrible customer service. My wife inadvertently ordered 3 of the same items within 30 minutes of each other because she has Alzheimer’s Disease and Pura Cashmere charge a restocking fee for the returns—shame on you! This is a horrid disease affecting millions of Americans. The company should show some compassion and not look to profit from someone’s misfortune. SHAME ON YOU!
By Alvin J. S.
Response from puracashmere.com· Dec 27, 2022
We understand your frustration, however this is not the first time she has done this. In October of this year she made several purchases which we went out of our way to intercept and cancel and we ate the cost of those orders because someone reached out to us and told us the circumstances. A chargeback was opened on that order as well which cost us an additional fee which we absorbed without complaint. This is the second time this has happened for a total of 9 orders. This completely separate incident shipped. We have lost 100's of dollars in shipping and return shipping. To say we don't empathize with your situation is disingenuous at best. We are still eating the shipping to and from your home as we have multiple times in the past. We are just not waiving our restocking fee on 3 items this time. We truly do understand the situation and we are taking additional steps. We are creating a script that will flag any order from her and automatically cancel it. However, it will still cost us credit card processing fees, which we will have to eat because there is no other way for us to stop her. I am assuming other vendors are incurring similar costs and I wouldn't presume to know your pain but I suggest you please take steps on your end to prevent this from happening again for everyone's sake. Sincerely Pura Cashmere Management Team